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Account Manager (C)

Recruit Moore Ltd
Job LocationStanway, Colchester
EducationNot Mentioned
Salary£22,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Recruit Moore have been approached by our client in Colchester to support them in finding an Account Manager to join their growing team!In this key role, your primary purpose will be to support your customers by encouraging genuine long-term relationships with your portfolio, to manage the contract renewal process and to demonstrate value through providing reliable service on a consistent basis.Our client is looking for someone who is a professional and skilled individual, who can demonstrate a very high level of customer focus and attention, with the confidence to manage all requirements of your customer base.Duties to include -

  • Responsible for a varied portfolio of customers
  • Provide a reliable and amazing standard of service as the single point of contact
  • Co-ordinate the delivery of all services to your customers using product and service specialists as required
  • Clear, professional and effective communication, by telephone, email and face to face meetings
  • Continuously review your portfolio to identify opportunities, risks and successes
  • Maintain up to date records on behalf of the customer using the appropriate systems and processes
  • Negotiate and manage the renewal of current contracts across all services providing consultation and recommendations on procurement, and demonstrate high retention rates
  • Support the customer with Governors or board presentations as required
  • Ensure service levels are maintained including validated invoices sent to site, queries progressed to resolution
  • Complete data protection, data integrity and GDPR checks as required
  • Actively identify new business opportunities within your portfolio and network
  • Resolve contract termination and objection issues at contract renewal
  • Comply with updates to company procedures as a result of technology upgrades, process improvements, industry regulations, etc.
  • Assist on the collection of non-payments of invoices
    • A technical understanding of both the Gas and Electricity utility supply industry would be beneficial, but not essential.Our client is looking for someone who can demonstrate a can do attitude’ and go that extra mile’. You will also need to be a team player, self-motivated and have excellent communication and organisational skills.You must be good at building and maintaining strong professional relationships.Hours are 08:30 - 17:30, Monday - Friday.Recruit Moore acts as an employment agency in relation to this role. We are committed to equal opportunity and diversity.Candidates must be eligible to work in the UK full time without restriction.Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. If you do not hear back from us please assume you have not been successful on this occasion. Required skills
  • Account Management
  • Account Manager
  • Customer Service
  • Portfolio Management

    • Keyskills :
    Account Management Account Manager Customer Service Ptfolio Management

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