Customer Service Advisor

Job Location	Stansted
Education	Not Mentioned
Salary	£26,250 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract , full-time

Job Description

Job Title: Customer Helpdesk AdvisorSalary: £26,250 paLocation: Near Stansted, EssexTerm: Full time - Maternity Leave Cover 13/14 monthsRecruitAbility is looking for a B2B Customer Helpdesk Advisor with a corporate background to join their hugely successful high-end clients business based in beautiful offices in a rural location close to Stansted, Essex where providing an exceptional levelof customer service is imperative. This role is a maternity cover role but is guaranteed for 13 (maybe 14) months.The position of Customer Helpdesk Advisor will be the "first point of call" for all customer related contact.The role of Customer Helpdesk Advisor:* To take service-related calls and emails for the installation and field service department quickly and efficiently in a B2B environment* To triage queries from customers and direct them to the relevant department as quickly and efficiently as possible* To co-ordinate responses to clients regarding queries and issues* Updating the system* Providing feedback to departments to ensure the service level is exceptional* To provide data and analysis to the Service Manager* Attend weekly meetingsTo be considered for the role of Customer Helpdesk Advisor:* Minimum 2 years previous experience in a similar role within a corporate environment* Excellent customer service skills* Excellent communication skills - both written and verbal* Excellent computer skills specifically MS Outlook as well as Word and Excel* Adaptable and responsive* Experience of working in a customer service role both by telephone and email* An excellent eye for detail* Own transport due to the rural location of the businessThe package for the role of Customer Helpdesk Advisor:* Basic salary: £26,250 pa* Hours: 8.30am - 5pm or 8am to 4.30pm Monday to Friday* 23 days holiday* Free parking* Free lunch* Pension* Bupa Healthcare Cash PlanIf you are interested in this role, please apply online.This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.

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