Technical Presales Consultant

Job Description

My client supplies the latest technology solutions to organisations of all sizes across education, public and private sectors, helping thousands of organisations along their own digital transformation journeys.As a Technical Consultant you will have responsibility for the successful adoption of a wide range of technical solutions by our customers.Often this will include your involvement from pre-sales stage through to implementation. This is an exciting opportunityto use your technical and solution design skills to really make a difference.The job will consist of an approximate breakdown of

• 40% Technical Pre-Sales
• 60% Technical solution design and delivery

You will be responsible for providing pre-sales technical support to customers by identifying their requirements and designing a commercially viable solution from leading industry standard technologies.The successful candidate will attend prospective customermeetings and will be expected to take a lead in technical discussions to propose the right solutions.You will also be responsible for the delivery of some of the solutions you have been involved in during the pre-sales stage, and being the first point of contact for technical queries during the implementation phase.This will be a varied, hands-on role which will see the successful candidate work on projects and opportunities from Pre-Sales stage through to implementation and delivery.Key accountabilities:

• To provide technical pre-sales support on a wide range of technologies and solutions
• Overall technical responsibility for the implementation of all assigned projects by delivering post sales technical consultancy.
• To advise and recommend products and solutions to best fit the customers requirements and introduce customers to new products and features available.
• To position our solutions over the competition in terms of technology differences and commercial advantage.

Main responsibilities:

• To provide enterprise level solution designs through a range of technical Pre-Sales activities including customer meetings, proposal writing, responding to bid and tender submission.
• Translate customer requirements into technical designs and solutions
• Prepare Statements of Work and Bills of Material
• Liaise with the relevant internal teams to understand products, technologies and Services.
• Continuously help develop solutions by providing feedback from the field.
• Conduct training and technical workshops for customers and internal teams.
• Attend and lead customer technical solution design and implementation meetings
• Work with the Project Management team and relevant partners to deploy and implement technical solutions and services as designed either by Pre-Sales, themselves or another member of the Technical Services team across our public and private sector customerbase.
• Provide Project Managers with regular project implementation updates
• Handle post-sales escalation and resolve issues, by coordinating and working with all internal and external stakeholders.
• Carry out network surveys, audits and assessments.

Technical experience required:

• Server virtualisation/Hyper visor experience such as Microsoft Hyper-V and VMware
• Proven ability to install, configure and troubleshoot variety of Windows Server OSs: 2003 through to 2019.
• Server migrations or reconfigurations including P2V, V2V cross platform, P2P
• Active Directory - Set up and troubleshooting all aspects of Active Directory and its associated services (GPO, DNS, DFS, DHCP) across different infrastructures.
• Hyperconverged platform experience
• Backup solutions experience including Veeam, and cloud backup options
• In-depth understanding and experience in the design and implementation of LAN and wireless solutions
• Experience of designing or implementing Microsoft Azure and Microsoft 365 based solutions
• Knowledge and experience of deployment solutions such as MDT/WDS with the ability to set up the WDS environment including SCCM/MECM
• Proven ability to lead technical implementations including configuration, troubleshooting etc.
• Minimum 3 years experience working in a customer facing pre-sales, solution design and/or implementation role

Desirable experience:

• Designing and/or configuring Cisco Meraki
• Experience of customer requirement scoping and estimation
• Design and implementation of proof of concept solutions
• Demonstrable consultative technical "selling" skills - able to rapidly understand the customers business problems, that can then potentially be solved with a technology-based solution
• Knowledge of sales cycle.
• Experience of working within an IT reseller or MSP will be and advantage.
• Able to create Low Level Design documentation
• Network design and best practices
• Experience in designing or implementing Cisco Meraki based solutions
• Office 365 Hybrid email, EMS suite, migrations and installations