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| Job Location | Staffordshire |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time Work from home |
6 Months Fixed TermThe Role:Although we will train and familiarise you with our systems, you will need to be an experienced service desk analyst to be successful in this role. You will join a team of technicians providing remote support to our sites andusers across the UK. You will be supporting the team during the start of a significant IT project, assisting with the increase in workload during the initial stages, until the incoming workload is stabilized. Receiving calls from users, undertaking escalations,and working through incidents raised on our ticketing system, you are responsible for providing fast and effective technical support. Using a methodical and logical approach, you will diagnose and resolve varying infrastructure, hardware and software relatedissues. You will also contribute to our growing knowledge library, by writing your own knowledge articles and user manuals.Hours of work37.5 hours per week. Variable shifts currently between 08:00 and 18:00 Monday to Friday.LocationYour primary place of workwill be at our head office in Litchfield, though you may be asked to work from home. All required equipment will be provided, but you will need a suitable workspace at home.Essential skills & abilitiesExcellent problem-solving skillsExcellent customer serviceskillsGood written and verbal communication skills.A methodical and logical approach to troubleshooting.The ability to use your own initiative, to diagnose and resolve technical issues.Strong working knowledge on networking, infrastructure and telephone systems.Abilityto provide technical support for Microsoft operating systems, predominantly Windows 10, Windows server 2019 and server 2016.Ability to diagnose and resolve hardware issues on Laptops, Desktops, Printers, network equipment, and peripheral devices.Ability toco-ordinate third party hardware repair and service suppliers.Ability to administrate Active Directory, group policies, and Microsoft Exchange accounts (on-prem & 365)Ability to provide technical support for the Microsoft 365 suit and bespoke software.Mustbe able to prioritise a variable workload, meet deadlines, and know when to escalate appropriately.Ideally you will have experience using PowerShell, although this is not a requirement.Minimum Experience requirementsMinimum 2 years experience in a 1st lineIT service desk rolePackage & benefits In return you will be rewarded with: Up to £23,000 Salary pro rata23 holidays +bank holidays + 1day birthday leaveBenefits packageMake a great career choice and apply now! We are committed to safeguarding and promotingthe welfare of the people we support. We are an equal opportunities employer.