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Customer Care Coordinator - New Homes

Job LocationStaffordshire
EducationNot Mentioned
Salary£25,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Care Coordinator - New Build HousingStaffordshireUp to £28,000 + Company Benefits.Howells are working with a reputable House Builder based in Staffordshire who are seeking additional support within the Customer Care Team.This is a full time position Mon - Fri with standard office hours.Our client is a high-end Housebuilder, and you MUST have relevant experience of scheduling repairs for a housebuilder or a social housing repairs contractor to be successful.Customer Care Coordinator Role;

  • Speaking with Customers over the phone or by email
  • Liaising with sub-contractors
  • Undertake the Home Quality Inspection of properties.
  • Actively be involved with Site/Sales teams to ensure an awareness of the properties that are due to complete.
  • Input the relevant data onto the IT system to notify successful completion of the Home Quality Inspection.
  • Prepare and distribute an advisory report to the Site Manager, Construction Team and relevant Directors/Managers to confirm the issues identified.
  • Monitoring work and timescales of technicians
  • Supporting in the procurement of materials and labour
  • Scheduling the diaries of Maintenance Operatives
  • Maintaining and efficient electronic filing system
Customer Care Coordinator RoleKey Requirements
  • Office /call centre customer service experience
  • Accurate data entry skills
  • PC Literate, MS Office
  • Excellent communication skills (Written & Verbal) the role is mainly dealing with responding to emails
  • Experience of working in a fast paced environment ideally for a housing developer or Contractor
  • Knowledge of defects within new homes (desirable)
ApplicationsIf you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on . Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

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