Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Analyst

MSA Data Analytics Ltd
Job LocationStaffordshire
EducationNot Mentioned
Salary29,000 - 33,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Reporting to the Insight Leadership team, youll contribute to the design, deployment and on-going development of an all-encompassing data capability to drive commercial and operational thinking within faced paced customer centric business.Customer understanding & intelligence underpins the majority of programmes and initiatives within the business (pricing, customer loyalty, branding, operations, product, marketing strategy, growth feasibility etc.) - you will be focused on analysis and providingcutting edge insight to ensure business proposals are accurate, commercially sound and focused on improving the customer experience.Overview of responsibilities

    • Interrogation of current customer database to gather strategic insights on customer segments
    • Raise profile of Customer Insight team within the retail wider business, using analytical outputs to highlight commercial value, gain as well as business risk
    • Provide front line users analytical insight, engaging with them regarding new business proposals and on-going projects
    • Be responsible for developing and maintain an effective CRM data platform (Advanced MS Office skills required)
    • Experience of research tools & applications (I.e. survey monkey)
    • Demonstrable experience working with large mass customer data, working with the Head of CRM and to recommend and deliver opportunities to improve acquisition and retention of customers
    • Provide compelling analytical reports to numerous business areas
    • Develop a suite of standard reports to deliver weekly and monthly insight on customer loyalty, footfall, operational profit, brand analysis etc.
    • Support facilities and operational planning team on macro space planning
    • Extract relevant qualitative insight to support quantitative analysis
    • Respond to ad-hoc data requests as required
Skills
    • Bachelors Degree or equivalent in analytical, marketing or business discipline.
    • Commercial experience in a highly data driven role; strong analytical approach with good knowledge of MS Excel (V-looks, IF statements, conditional formatting etc.)
    • Further experience utilising leading analytical tools, including SQL, SAS, SPSS, Google Analytics Objects would be advantageous (not essential)
    • Previous experience within CRM or related data sets
    • Previous experience within retail/finance and/or marketing would also be beneficial
    • Analytical experience covering pricing, customer footfall or loyalty also be useful for success in this role (desirable)
    • A passion for data analysis and problem solving
    • A proactive and flexible approach
    • Quality, accuracy and attention to detail are critical
    • Excellent presentation and interpersonal skills and be able to communicate effectively with colleagues at all levels
    • Strong communication & interpersonal skills, and a good team player
In return youll join an established brand with exceptional training & career development opportunities.Salary £28,000 - £33,000 + benefits.Apply for full job & interview details.

Keyskills :
CRMData AnalysisMicrosoft ExcelSTEM

APPLY NOW

Customer Analyst Related Jobs

© 2019 Naukrijobs All Rights Reserved