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Job Location | St. Mellons |
Education | Not Mentioned |
Salary | £28,000 - £30,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Real Time AnalystThe OpportunityYolk is a recruiting partner for one of Wales’ largest organisations which delivers a valuable public service. We are currently supporting them to recruit a Real Time Analyst to ensure that the Contact Centre is set up to meet the demand of customers through multiple contact channels including telephony, web and email. Using historical call data, weather patterns, forecasted business growth and various other external factors, you will be responsible for ensuring that the business is staffed correctly to ensure efficient and consistent performance against service levels. This is a permanent position.What you’ll be doingAs a Real Time Analyst you willPrepare and publish agent schedules within Workforce Management ensuring that optimum service levels are achieved within the Contact Centre on a monthly, daily and intra-day basis in order to drive up service level consistency performance
Keyskills :
Real-time Data Real Time Moniting Wkfce Planning Wkfce Management Real Time