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IT Service Desk Analyst

NFP People LTD
Job LocationSt. Mellons
EducationNot Mentioned
Salary25,140 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Service Desk AnalystWe have an exciting opportunity for a Service Desk Analyst to join a support team in the St. Mellons area of Cardiff, working 37.5 hours per week.Position: IT Service Desk AnalystLocation: St. Mellons, CardiffHours: Full time, 37.5 hours. Monday - Friday, 9am - 5pm,Salary: £25,140.02 per annumDuration: PermanentClosing Date: 2nd May 2023The RoleAs a Service Desk Support Analyst, you will be working to support circa 1200 staff nationally working within an ITIL structured environment. You will work in a high-volume environment, dealing with circa 35-40 tickets a day. You must have the ability totake ownership of issues and see them through to resolution while providing excellent service.This role is based in Cardiff where you will be working within a three-core shift system to ensure that the IS Service Desk is adequately covered between 9am and 5pm. There may be an occasional requirement to travel in order to support local offices andstakeholders throughout the country. The role is subject to security clearance.About YouThe role of IT Service Desk Analyst involves supporting users nationally, so you will need to have excellent communications skills, both verbally and written.Other skills and experience include:

  • Service Desk (Support Analyst) experience in a Microsoft Windows environment and Citrix VDI, providing technical support including application support of bespoke applications (CRM)
  • Solid 1st & 2nd line Service Desk experience in a Microsoft Windows environment (MAC desirable)
  • Experience with Citrix VDI including XenApp and XenDesktop
  • Windows Server 2008/2012, Active Directory and Exchange 2010 experience
  • Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
  • Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
  • Installation, setup and diagnostics of MS Windows 7/8/10 & MS Office 2010/2013 Professional, SCCM experience (preferred)
  • Desktop and browser security components: including site security certificates, firewalls and anti-virus
  • IT Service Desk case logging applications (Track-IT) and prior work experience within an ITIL environment preferred
  • Ability to multitask across multiple incidents, be organised and have a keen eye for detail
In ReturnWork for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:
  • Flexible working options including hybrid working
  • 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
  • An extra day off for your Birthday
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances and maternity payments
  • High Street, retail, holiday, entertainment and leisure discounts
  • Access to our financial wellbeing hub and salary deducted finance
  • Employee assistance programme and wellbeing support
  • Ongoing training and support with opportunities for career development and progression
About the OrganisationThis independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence inthe Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Servicechecks may be required.Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religionor belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communitiesYou may have experience in areas such as IT Service Officer, 1st Line Support, 2nd Line Support, IT Service Desk Engineer, ICT Officer, Database & IT Officer, Service Desk Analyst, Information Officer Jobs, IT Technical Support, IT Support Desk Officer,etc.PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Keyskills :
1st Line Support2nd Line SupportIT Service Desk EngineerICT OfficerIT Service Officer

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