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Senior Sales Support Administrator, creative home brand

Job LocationSouthwark
EducationNot Mentioned
Salary£25,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Are you a cool, calm, and detail-oriented person who loves precision Are you looking to be part of a successful growing brand within a small but perfectly formed, friendly teamThis design led brand sells their stylish, eco and sustainable home and gift products to high-end retailers globally, including Liberty and Heals. They are seeking a talented Senior Sales Support Administrator to coordinate their ever-growing, and very busy, customer requirements.In this varied role, you will play a key part in ensuring the smooth running of the sales and administration process, be involved in all aspects of the business from sales administration to sending out samples and catalogues, no two days will be the same!You will have a minimum of 2+ years’ experience working in sales support or sales administration. You will have a positive, flexible, resilient personality and will enjoy working in a fast-paced environment. Experience of working within the home or gift industry is ideal, but not essential!Duties and Responsibilities:

  • Managing all customer service enquiries via phone and email
  • Managing online orders, queries and resolving issues in a timely and effective manner
  • Processing orders and setting up new accounts
  • Completing required supplier set up forms and owning the supplier manuals to ensure delivery requirements are met
  • Monitoring stock and creating weekly reports
  • Managing and supporting national and international/distributor accounts, maintaining strong working relationships
  • Setting up and representing the company at trade shows
  • Reviewing supplier manuals and managing labeling, commercial invoicing and shipping mark requirements
  • Supporting all required administration duties to support the team
  • Qualifications and Prior Experience
  • 2+ years’ experience working within Sales Support and Sales Administration
  • Previous experience working within consumer products
  • Strong Excel, Word skills with experience using CRM programs is ideal
  • Excellent attention to detail with a flexible, supportive, and can-do attitude
  • Experience working within the gift industry is ideal but not essential
  • Fantastic customer service skills with excellent written and spoken English
  • A friendly demeanor, willing to learn and a real team player!
  • Required skills
  • Customer Service
  • Microsoft Excel
  • Sales Administration
  • Supportive
  • Wholesale
  • Keyskills :
    Customer Service Microsoft Excel Sales Administration Supptive Wholesale

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