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Senior Product Analyst

Job LocationSouthwark
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The Product team is responsible for driving innovative product development for the AJ Bell Youinvest website and apps. Working in this team the Senior Product Analyst will support and champion the product vision, strategy and roadmap ensuring it aligns with the company vision, strategy and business goals. The key responsibilities of the role are as follows:

  • To support the Product Development Manager in translating the business requirements and defining the product requirements for each change project
  • Write detailed product specifications and user stories for the web and app development teams
  • Work with the technical teams to agree designs for new product enhancements, gathering feedback from the relevant business teams where appropriate
  • Provide support to the mobile app and web development teams during the build and through testing and accepting development items in Jira and answering queries
  • Support the launch of new products and significant changes to the existing web and app through customer beta testing and customer surveys
  • Gather insights to improve the customer experience and product by investigating and resolving customer feedback raised through the support teams or via online feedback
  • Monitor and respond to customer reviews on the app
  • Investigate and respond to product queries raised by customers and business teams, creating bug fixes for the relevant development teams where appropriate
  • Create training documents for customer facing teams ahead of new product launches
  • Support the Product Manager with delivering new product training to relevant teams in the business
  • Be a product expert and help the marketing team to develop content that adequately reflects the product
  • Ensure product changes are compliant and that there has been input from the compliance and technical teams
  • Perform other tasks as agreed with the Product Development Manager
  • Qualifications Experience:
  • Knowledge of the FCA regulatory framework
  • Experience in investments / wealth management / trading for a UK regulated financial services organisation
  • Confident in writing user stories and developing them continuously
  • Able to work with developers on the technical developments of products
  • Experience in using Jira, Confluence and Trello (preferable)
  • Prior experience with scrum/agile methodologies (preferable)
  • Other skills:
  • Educated to degree level or equivalent
  • Excellent written English
  • Problem solving
  • Able to organise multiple tasks and priorities
  • Team player
  • Attention to detail
  • Ability to work on own initiative
  • Creative and can think outside the box
  • Confident communicator
  • Numerate with good analytical skills
  • MS Office including Word, Excel, Outlook and Powerpoint
  • Company Description AJ Bell is one of the largest providers of online investment platforms and stockbroker services in the UK, with assets under administration exceeding £62.5 billion and more than 312,300 clients. Our award-winning products include AJ Bell Youinvest and AJ Bell Investcentre. This role is based in our London office, while our head office is in Manchester. Additional Information In return for your hard work you will be entitled to:
  • All the training and support you need in order to develop within your role,
  • 24 days holiday increasing to 30 days with length of service, plus bank holidays,
  • Discretionary annual bonus,
  • Contributory pension scheme,
  • Paid study support,
  • Enhanced maternity/paternity scheme
  • Holiday buy/sell scheme
  • Bike loan scheme
  • Season ticket loan portal
  • Employee assistance helpline
  • Volunteering opportunities
  • Free social events
  • Plus much more
  • At AJ Bell you can expect a friendly working environment with a strong sense of team work, we have a great sense of pride in what we do and this is reflected in our guiding principles.

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