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Customer Support Agent

Global Interactive Marketing Online
Job LocationSouthwark
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

GIMO is a silver award winner for 2021 Employee Centric Company at UK Employee Experience Awards (UKEXA) in London. Company was established in 2006, based in the Waterloo/Southwark area with circa 200 employees working for us in London, and an additional450 employees working globally as part of the group. Focussing on mobile and online Poker, Casino, and Sports Betting products in major European and Asian markets.Gimo works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRSTWe have a very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service.Job Specification:

  • Communicating with customers through email, online chat, telephone and other channels that are available
  • Acknowledging and resolving customer complaints.Assess customer requirements and aim to resolve queries first time whenever possible
  • Communicating and coordinating with back offices when necessary.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Upholding all procedures for internal and external communications.
Person Specification:
  • Previous customer support experience for at least 2 years, ideally in the gaming industry.
  • Fluent in Dutch (native level) and English, both written and spoken.
  • Computer literate and able to multitask.
  • Able to work well in a fast-paced environment.
  • Able to work to targets, be self-motivated, focused and assertive
  • Previous experience/knowledge of RG/AML policies desirable but not necessary.
  • We offer an excellent benefits package which contains many features.
Our generous benefits package includes but not limited to:
  • Pension
  • Health Insurance
  • Perkbox
  • Flexible working
  • Employee Wellbeing
  • Learning and Development
  • Staff social engagement activities
  • On-site gym
More benefits are available and will be discussed once successful."GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civilpartnerships."

Keyskills :
Customer ServiceDutchiGamingSports Betting

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