Account Manager - Life Sciences

Job Description

Account Manager - Life Sciences / Pharmaceuticals - London We have a fabulous opportunity for an Account Manager with a background in the Life Sciences / Pharmaceuticals Sector for a global analytics specialist.Main Purpose of Job:The post holder will be responsible for managing and retaining all revenue streams for annual product renewals and annual product % uplifts year on year in their defined EMEA regions with a key focus on the generation of net new business.The Account Manager will have a comprehensive understanding of the Life Sciences business culture to drive and develop a productive sales strategy in their region. A requirement is to be competent with solution selling principles and practices and demonstratea high level of professionalism to both clients and work colleagues.Account Managers will have a proven ability to develop and maintain relationships and revenue streams within EMEA and have further developed existing accounts for new business opportunities and subsequent revenue generation in untouched departments or companysites within the Life Sciences industry.Two key success requirements for the Account Manager will be to develop a strong knowledge and understanding of the product portfolio and align this understanding to the needs and pains of the target audience (the client).Duties/Responsibilities:Develop new revenue from portfolio (existing and new departments) to achieve/exceed territory revenue planTo maintain existing subscriber base through renewalsTo effectively liaise with the customer base through office-based (inside sales) contact and proactively steer relationships towards strategic partnership statusTo plan appropriate customer training events; to maximise the effectiveness of training activities and to make a significant positive contribution towards the maintenance and growth of the Company Analytics revenueTo acquire detailed in-depth knowledge of the Science product portfolio. To keep maintain and abreast of new product releasesMaintain adequate telephone and WebEx meeting volumes as defined by Sales ManagementTo report back from customer training sessions; recording customer feedback, gathering customer intelligence and action follow-up as requiredTo maintain and update sales progress reports and other administrative reporting mechanisms according to agreed timeframesTo liaise effectively with internal departments (Product Development, Sales Support and Central Marketing Department) to maximise sales opportunities and to keep up to date with existing and new IP & Sciences services and marketing/sales campaignsTo maintain customer satisfaction with the Companies Analytics services and functionsTo take responsibility for identifying training and developmental needs for yourself on an on-going basisTo undertake any other reasonable duties as requested by your line manager / DirectorRequired profile:Skills / Experience:2-3 Years Sales Experience, minimum 1 Year Account Management ExperienceAbility to manage and generate revenue from existing customersA customer-driven approach and good customer management skillsCommercial acumen, with a proactive and creative approach to looking after the needs and concerns of customers and an understanding (or the potential to develop an understanding) of the role of customer training as an integral part of the sales processExcellent written verbal, interpersonal, presentation and training skills. Excellent telephone manner and face to face customer skillsThe ability to deal with a wide range of customers, from end users to Directors of multi-national corporationsA good team player/self-starter with the ability to work using own initiativeAbility to communicate complex technical information to both small and large groups and to handle questions in a commercially astute and sensitive mannerWell organised and disciplined with regards to policy, procedure and standardsTo demonstrate individual drive and determination to succeedEffective decision-making skillsGood organisational skills with the ability to set priorities and be flexible in changing environmentExperience of working under pressure and with minimum supervisionAbility to identify problems and apply creative solutions A commercial awareness and technical appreciation of the scientific information industry Fluency in French (ideally) although client will consider Account managers with relevant experience also

Keyskills :
Account ManagementBusiness DevelopmentInformation TechnologyPharmaceutical Industry