Customer Service Advisor - Sales and Distribution

Job Description

The RoleCustomer Service Advisor - Sales and DistributionPart time Customer Service & Distribution Advisor - 22hrs per week AtSaint-Gobainwe pride ourselves on beinginnovative,customer focused, agile, open andengaging and entrepreneurial. We arealsoproud to have been named a Top Employer for 5 consecutive years.Ifyourepassionate aboutworking with people,youreableto put your customer first,andyouwant to know what its like to work for a top employer that is working hardto make the world a better home;then pleaseread on to find out more about this exciting opportunity to join us as a Part Time Customer Service& Distribution Advisor. Youll beworking for JewsoninSouthport PR9.Jewson is one of more than30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our Customers needs in order to deliver solutions to save them time, money andhassle. Our Colleagues are critical to our Customers success and you will be working with a team that proactively supports them in every way possible. If you love working with people, youre a good listener and you think you could help our customers feelwelcome, then this could be a great opportunity for you to join our team.Is this role right for meFirst and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your rolewithin Jewson. So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit!This role has a strong focus on Customer Service as well as working in the yard, so this role is great for someone who loves to build relationships with Customers and enjoy working outdoors. Full workwear and PPE is supplied.Hours of Work - 22hrs (branch opening hours - Monday Friday 07:30am - 5pm, alternate Saturdays 8am - 12pmWhat will I be doingAs a Customer Service Advisor you will have one of the most important roles within the branch network. You will regularly be the first and last point of contact for customers visiting the branch so you play a huge part in delivering a fantastic customer experienceas well as promoting and maximising sales. To support the team you will;

• Welcome customers to the branch and take an active interest in their projects
• Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions in line with our Jewson Values
• Help to prepare customer orders, load and unload customer and supplier vehicles using a Fork Lift Truck to minimise manual handling (training will be provided)
• Check incoming deliveries and report missing or damaged products
• Maintain stock levels in both the shop and yard areas, carrying out regular stock counts
• Keep the branch looking clean and tidy, to make a great first impression on our customers
• Use our in-house systems to process customer orders to support the branch team, as and when required
• Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
• Work with colleagues to suggest opportunities for improvement

RequirementsN/ALegal StatementAreJewson and Saint-Gobain an Inclusive employerOur Customers are all unique and so are our colleagues. We believe in including everyone so it doesnt matter what your background is, we care about what you can offer and we welcome anyone who is passionate about our Customers and shares our Values.And what about flexibilityThe world of work is changing, and at Saint-Gobain we are open to new ways of workingin order toattract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirementor need that you may have for this role.

Keyskills :
RetailSalesCustomerServiceMerchanting