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Temporary Customer Care Coordinator

OnetoOne Personnel
Job LocationSouthend-on-Sea
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Temporary Customer Care Coordinator Southend on Sea We are looking for a Temporary Customer Care Coordinator to support our client at their site in Central Southend.Ideal candidate will have experience of working in a commercial setting delivering excellent customer service, good attention to detail, data entry and have outstanding communication skills.Responsibilities: -

  • Provide outstanding customer service to improve customer satisfaction and nurture client relationships
  • Operate with self-awareness inspiring a culture of continuous improvement
  • Place customers at the centre of everything you do, understanding their wants and needs
  • Provide responsive action to customer demand
  • Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service
The Role:
  • Working as part of a team to ensure processes and procedures are followed accurately
  • Coordinating the daily workflow for the management of service delivery to assigned customer contracts
  • Answer all telephone calls promptly and appropriately
  • Proactively resolving customer enquiries within first contact
  • Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
  • Setting client expectations and striving to exceed these at all times
  • Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
  • Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
  • Produce client facing estimates and quotations
  • Process purchase orders
  • Coordinate email traffic within the central shared inboxes
  • Upload data from service intervention records into the CMMS
  • Using the company CRM system
Job Details:
  • Based in central Southend
  • Parking on-site
  • 37.5 hours per week (Paid weekly via One to One Personnel)
  • Competitive hourly rate
If you feel you have all the skills required for this position, please do not hesitate to contact us at One to One Personnel send your CV

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