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Helpdesk Administrator

Fawkes and Reece
Job LocationSouth West London
EducationNot Mentioned
Salary£16.00 - £17.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Helpdesk/Service Desk Based in South West London Temp - Ongoing ROLE The purpose of this role is to be responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the business. Delivering an extensive range of customer service to the FM ServiceDesk with the responsibility for the coordination of all Reactive Jobs for the Hard FM.This role will be on a temp to perm basis with the first 4 to 8 weeks on a temporary assignment with a perm role for the right candidate.

  • Monday to Friday
  • 40hrs a week
  • ASAP start
  • 8am till 5pm
Day to day duties:
  • Raising and Management of Work Orders
  • Coordination of In-House Engineering Team and Specialist Contractors for Reactive and Quoted Works
  • Managing the required SLAs of internal engineers to call outs and maintenance visits, driving the engineering team to attend to within required SLAs.
  • Maintain positive relationships with customers and all the stakeholders.
  • Identify Customer needs and assist with service delivery.
  • Handle incoming and outgoing calls as required.
  • Assist the Contract support Supervisor in the maintenance ofaccurate data and business information.
  • Determine the nature and priority of faults based on nformation provided by the client.
  • Liaise closely with site management teams and client ensuring accurate processing of quotations and purchase orders.
  • Printing and closing of work orders and PPMS for engineers.
  • Raising purchase orders for stock, materials, staff uniforms and responsible for emergency service call outs.
Person Specification:
  • Organised - Works in a structured way. Thinks ahead to prioritise workload
  • Logical - Works in a clear and consistent manner
  • Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
  • Assertiveness - Confident, effective in putting across point of view to others
  • Persistence - Follows through to resolution
  • Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Previous FM experience is preffered with experience working on a helpdesk looking after the hard services or working as a contract support.

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