Welcome & Service Assistant

Job Description

Summary Can you be the warm, welcoming face of our London office and help our visitors and colleagues get the very best experienceAs part of our Welcome & Services team you’ll be passionate about providing great customer service and helping us improve what we do. Positive, friendly and creative, you’ll work with colleagues to handle day-to-day queries, support our events and activities,and everything else that crops up in the busy world of the Trust.This role will be a job share with an existing W&S team member and will be 22.5 hours, spread over three weekdays. It is offered as a fixed term contract or internal secondment until the end of June 2024. What its like to work here Our Welcome & Services Team are responsible for providing a high-quality front of house service to all colleagues and visitors to our London office. Our centrally located office is used by staff from across the Trust, working in diverse roles with differingneeds.Your day will be a mix of activities, working closely with others to get things done.Your contractual location will be our Grosvenor Gardens office which attracts an inner London Weighting Allowance of £4,465per annum (pro rata for part time). The full time base salary for this role is £21,021pa plus £4,465pa London Weighting. What youll be doing We have exciting plans for the future, and you’ll help us get there.The National Trust is a busy organisation that has a lot going on – especially at the moment. Our office, and the way we work, has seen some changes, and this change is still being realised.In this front of house role, you’ll be the first point of contact for office users and visitors, as well as handling incoming calls and emails. By anticipating needs and taking appropriate actions you’ll help ensure our office is functioning well, and you’llgain an excellent perspective for seeing opportunities to make it an even better place to be, and work. Who were looking for You can view the full role profile for this role in the document attached. You dont need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible.Wed love to hear from you if you are:

• Passionate about helping people and helping them get what they need.
• Keen to learn and grow, open to new opportunities and finding ways to improve what we do.
• Empathetic and customer focussed, you’re able to spot the details which matter.
• Confident in handling challenges and asking for help when needed.
• A team player, who’s happy to roll their sleeves up and help us get the job done.
• A confident IT user, happy to learn and explore new technology and systems as well as share the knowledge with others.

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out moreabout the benefits we offer to support you.