Customer Service Executive - Stag & Hen Weekends

Job Location	South London
Education	Not Mentioned
Salary	£21,000 - £25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

The Customer Service Executive will be the first point of call after a customer book. They organise package events mainly for Stag & Hen weekends that include fun and adrenaline-based activities as the primary focus across the UK and Europe.The company is a high energy, dynamic and fast-growing events agency located in London and is one of the biggest providers of Stag, Hen, and Activity weekends in the UK.They book go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing and pampering spa days.The packages also include hotel accommodation, nightclub entrances, restaurant bookings and airport transfers.Responsibilities:

Book up hotels and activity centres and perform other general booking administration.
Ensure the full balance is received on time and see that everything runs like clockwork up until and after the event.
Communicating all aspects of the booking directly with the Lead Organiser.
Utilising a variety of communication channels from email, phone, internal messaging and booking systems.

Candidate Requirements:

Excellent confident communication skills
Provide excellent customer service and a winning telephone manner
Naturally inclined to please and delight customers
A strong grasp of English language writing skills
A strong aptitude for numbers and calculating booking balances
Excellent organisation and multi-tasking skills
A strong ability to resolve all booking issues
Outgoing personality. Enjoys socialising and experiencing nightlife
A strong work ethic and good time management keeping
Be passionate about organising events and understand the importance of the Hen and Stag weekends

Employee Benefits:

Base Salary + incentives for achieving customer satisfaction targets
20 days Holidays + Bank Holidays
Pension arrangements
Monthly reward celebrations for delighting customers
Incentive vouchers for over performing and internal competitions
Travel around the UK and Europe to test and experience the events and activities we sell

Keyskills :
AdministrativeCustomer ServiceCustomer ServicesEventstravel

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