Senior HR Program Manager, EU, People Experience & Technology

Job Description

At Amazon, our businesses continues to grow and expand because of our customer focus, innovative technologies, and world class operations. Driving all of our businesses are talented employees who are strong owners, have the highest standards, and obsessover our customers. If you’re excited by the opportunity to accelerate our growth through building scalable HR solutions, processes, automation, creative application of HR technology and driving efficiencies of scale, this is the role for you!We are looking for a dynamic and organized self-starter to join the EU HR Program team as a Senior Program Manager for EU Middle Mile Nodes (Sort Centres and Ground Air) to deliver programs that drive superior employee experience. These programs enable Amazonto deliver on the goal of being Earths Best Employer, while delivering key operational objectives. Key job responsibilities- Partner with Country HR Leaders and Regional/Country Operations Leaders across EU and key EU central teams, such as Employee Relations, Legal and Analytics to deliver HR Programs- Lead medium to large scale projects that directly impact employee experience and/or drive HR optimization- Create detailed project plans and manage overall execution with regular, accurate scoping documents and status update reports, highlighting key risks in a timely manner - Develop and execute a program change strategy that addresses business readiness, engagement, and adoption of new standard work through robust communications and training plans- Develop and design Standard Operating Procedures for new or existing processes and testing & validating those processes in partnership with HR & Ops stakeholders- Manage and engage a large and diverse set of stakeholders in multiple Operations businesses- Develop and implement standardized processes and procedures across geographically distributed teams- Bias for action, excellent attention to detail and relentless commitment to follow-through- Ability to work in a highly matrixed structure. Be comfortable in different roles, sometimes supporting, sometimes leading- Ability to convey ideas and recommendations in a clear, compelling and succinct way in written and verbal communications to influence effectively with a wide variety of audiences - technical and business clients, HR functions, and all levels of employees- Experience identifying and resolving issues independently, will take initiative even under unfamiliar or ambiguous circumstancesWe are open to hiring candidates to work out of one of the following locations:London, GBRBASIC QUALIFICATIONS - 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience in program or project management- Experience using data and metrics to drive improvementsPREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience- Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact theApplicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial + (tel:+). If calling from Ireland, please dial + (tel:+).