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Telecom Jobs

Head of Credit & Collections - Telco

Alexander Lloyd
Job LocationSouth London
EducationNot Mentioned
Salary£60,000 - £70,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Head of Credit & Collections - TelcoLocation - London£65,000/£75,000 + bonus + benefitsAlexander Lloyd Senior Finance are delighted to be partnering a highly successful Telco organisation with the key appointment of Head of Credit & Collections.This is a newly created role and you will be supporting a new Global Credit & Collections function.You will be responsible for designing, delivering and ongoing optimisation of the B to C new customer approval process, minimising fraud and bad debt through in house collections and subsequent outsourced collection activity and sale.Key Responsibilities

  • Accountable for the delivery and ongoing optimisation of the local acquisition credit strategy and subsequent collection strategy.
  • Define and deliver the credit policy for each country.
  • Continually review and assess local scorecard performance (where applicable) to optimise to volume of customers we accept and minimise and subsequent bad debt and fraud.
  • Accountable for the selection and ongoing management with multiple debt collection agencies and the associated customer experience.
  • Responsible for the selection of a debt sale panel and thereafter the sale of debt once the collection cycle is exhausted, maximising the financial return.
  • Attend weekly commercial forum to update on performance with any associated remedial actions.
  • Report to senior stakeholders on the credit and collections performance.
Candidate ProfileA Global Credit & Collections background with strong team leadership, we are seeking candidates from the telco industry in particular with B to C experience or D to C, experience you will require in depth understanding of high volume monthly contracts. Wewould also consider candidates from a retail/consumer background if they can demonstrate high volume monthly contracts experience.Please quote JR1910 when in the first instance emailing them at . Please ensure you accompany your application with a covering note outlining key experience to the candidate criteria.Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continueto check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

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