Customer Service Advisor

Job Description

We have a fantastic parttimeopportunity for a Customer Service Advisor to join our team atLondon VictoriaCoach Station.As aCustomer Service Advisoryou will use your customer service experience to deliver exceptional service to our customers in line with the vision and values of National Express.This 28hour role is working currently working 7 days over 2 weeks on a rolling rota.Including Early Shifts: 06:50 - 15:30 and Late Shifts:15:00 - 23:40With knowledge gained about our services and using your own initiative, the ideal candidate will be answering customer queries, guiding them to their location and ensuring our high standards of health and safety are continually met.Presenting a positive, professional attitude you will provide assistance to all customers and work collaboratively with colleagues throughout the business acting as a role model and brand ambassador at all times.Working in a fast paced coach station will involve standing and/or sitting for long periods of time while you meet our customers at the beginning or end of their journey.Successful applicants will be invited to attend an assessment on Tuesday 1st August.What youll do...To consistently deliver an excellent standard of customer service providing support and assistance to customers, colleagues and driver teams, including [where applicable] accurately communicating information on service updates and disruption.Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role adhering to the Financial and Cash PolicyAssist in the training and development of peers and promote Department of Heath rules to maintain a safe working environmentPromote a cohesive, empowered and engaged working environmentCarry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of DepartmentWhat we offer in return for your hard work and commitment…£14.15per hour22 paid days annual leave [pro rata]Free Bus & Coach travel for yourselfComplimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner50% discount for friends and family on full fares on our coach servicesA free smart comfortable uniformA company pensionAccess to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeingExclusive benefits and savings from thousands of the UKs largest retailers and service providersEndless opportunities for progression within the businessNational Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.Things to Note... At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.