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NOC Engineer

IB Recruit
Job LocationSouth East London
EducationNot Mentioned
Salary£25,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

  • Monitor and acknowledge network events, security events and internal system
  • Support all first level interaction with our customer base , open tickets and track as needed
  • Manage escalation based on skills matrix, across exchange, internal services, and security functions
  • Assist with on-site member requests, e.g., taking light levels, checking fibres/cabling and internal systems hands and eyes issues
  • Manage and monitor ticket queues and make sure that everything is up to date based on queue management procedures
  • Monitor before and after all internal and exchange maintenances and third party planned works. Support maintenance work where needed
  • Perform minor internal systems and exchange maintenances, including software upgrades
  • Make sure inventory is up to date by cross checking between inventory system and equipment systematically
  • Maintain documentation of processes and procedures used in the NOC, working closely with the NOC manager to improve operations and service quality
  • Testing of operations tools and software as developed by the engineering team
  • Monitoring technology group email role accounts (such as: support@, abuse@, noc@) and responding in a timely and appropriate manner
  • Support for colo access and remote hands in the datacentres
  • Continual development of knowledge and skills in internal system, security and core LAN networks
  • Participating in a 24x7 rota
    • Success Factors:
  • Service quality
  • Fixed first level percentage
  • Queue management
  • Time to respond
  • Time to fix
  • Good problem solving skills
  • Debugging/analytical skills
  • Good oral and written communication skills
  • Excellent team working skills
  • A good eye for detail and a desire to complete work to a high standard
  • Ability to "self-start": to observe that work needs doing and perform it without being prompted or instructed, while remaining within your area of responsibility
  • Ability to multitask and good time management skills
  • Desire and ability to continuallly learn, in an instructor led enviroment, on the job and on own
  • Experience in a network/ISP or IT environment an advantage
  • Understanding and experience of Ethernet/Layer 2 switched Networks an advantage
  • Knowledge of IP routing protocols an advantage
  • Basic unix based systems experience an advantage
  • Basic scripting experience an advantage
    • Pre-requisite Skills:Please Note:
    1. This post will be on a 24x7 rota
    2. You will be required to be security screened to BS7858:1996 standard
    3. You are required to have the right to live and work in the UK

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