Product Owner

Job Description

We have a current opportunity for a Product Owner on a contract basis. The position will be based in Solihull twice a week and will be INSIDE of IR35. JOB PURPOSETo support business and customer value growth through the development of new and enhanced customer application journeys based on customer, partner and market insight.Deliver customer experience (CX) improvements that - Increase digitisation of our business and reduce customer and colleague effort- improve customer conversion - Improve Net Promoter Score (NPS) SCOPEThe role holder will play a key role in developing the digital products and capabilities that enable customers to quickly and easily apply for credit across all of our business lines: Loans, Cards, Retail Finance, Insurance Finance and Motor FinanceThis role has potential to impact the experience of over 1.5m customers and millions of pounds of revenue each yearThey will use conversion, customer and market insights to lead the delivery of our product roadmaps in partnership with SMEs from across the business - and from our partnersThey will lead on gathering and defining requirements from stakeholders, designing our go-to customer journeys - and UAT testing of functionality pre-go liveThese functionality items will include* New features and functionality within our apply journeys - such as improved e-sign process, enhancing our deposit taking and payment provision. This will involve developing relationships with providers in order to source best in class solutions * Testing of incremental improvements to the existing journeys* Developments to improve our ability to measure and content manage our journeys* Other transversal digital infrastructure development based on customer or regulatory requirementsThe role holder act as product owner to lead the delivery of the above roadmaps. Working in partnership with IT, Digital factory, business stakeholders and partnersWhilst the role holder may be expected to specialise and have a deep understanding in a number of journeys - often they will also lead transversal projects to deliver functionality across all apply journeysTo succeed, you must have * Experience of leading the delivery of digital products to market successfully ( in an agile method)* An eye for detail - particularly in documenting requirements and UAT testing* Experience in testing digital solutions* A delivery focus - completer-finisher approach KEY RESPONSIBILITIESDevelop clear and prioritised functionality backlog from insight that define our programme of development * Working closely with our UX design team to ensure we have clearly defined the customer journey* Development of detailed customer journey maps and use cases that include detailed thinking on edge casesActing as Product Owner to lead delivery of our product roadmap* Detailed documentation of requirements and acceptance criteria to ensure the proposition meets the needs of the customer and our business * Work closely with IT and our Digital Factory team to deliver via scrum / agile * Lead liason with other business stakeholders to deliver a solution that works for our customers, our stakeholders and complies with all Legal, Regulatory and Conduct requirements* User Experience testing - ensure that the proposition delivers on our UX and customer experience requirements* Ensure delivery of customer and commercial benefitsKEY SKILLS* Customer centric approach * Commercial awareness * Effective governance and Stakeholder management* Experience as Agile (or waterfall) product owner / customer journey owner or similar role requiring application of best practice digital development techniques includingo Broad understanding of digital CX development and UX best practiceo Detailed Requirements gathering - including use case / edge case / acceptance criteria development o Customer journey mappingo Wire-framing