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Customer Service Professional

Job LocationSolihull
EducationNot Mentioned
Salary£24,180 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service ProfessionalDo you have a passion for customer serviceIs putting your customers needs at the heart of everything that you doAre you looking for a new and exciting roleIf so, this could be a fantastic opportunity for you.Permanent RoleHours: 38.75 hours per week. Youll need to be fully flexible between 8am and 8pm on Monday to Saturdays, and between 10am and 4pm on SundayWorking pattern: Hybrid (2/3 day split) - the flexibility to work from home and learn from Colleagues in the office£24,180pa + Bonus & Incentivised Performance BonusProud to be a Top Employer 2024, our client is part of a global bank, providing simple and straightforward consumer finance solutions, working with many well-known retailers and brands, to help their customer finance their purchases responsibly.As Customer Service Professional you will:

  • Be the first point of contact for customers via phone and email
  • Update internal systems
  • Ensure that interactions with customers provide the best experience possible
  • Youll need to empathise and engage with customers, building rapport and providing a solution to ensure that interactions with customers provide the best experience possible.
In return, our client will offer the successful Customer Service Professional:
  • 28 days annual leave inclusive of bank holidays (plus an additional day every year up to 5 years of service)
  • Opportunity to buy additional annual leave
  • The opportunity to earn a monthly bonus
  • A range of benefits which you can choose from to suit your personal needs ranging from travel, gym discounts, restaurant cards to various health care products
  • Regular incentives and rewards
  • Continuous training and development
Apply now to hear more!

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