Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Fraud Investigator - Telephony

The Curve Group
Job LocationSolihull
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Job Title: Fraud Telephony AgentLocation: Solihull/HybridHours: Full time, 12 month maternity cover contract______________________________________________A bit about us:At BNP Paribas Personal Finance, were part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.Were here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.We care about making a positive impact for our colleagues, customers, partners and the wider community. Thats why we live by our values of were positive, were brave, and we own it.The Role:To be the first point of contact for fraud queries, reviewing detection systems to identify suspected fraudulent transactions and communicating fraud trends to the Risk Team.Key Responsibilities:

  • Inbound and outbound calls for customer contacts, third party calls, internal calls.
  • Review referrals from other departments to identify fraud
  • Achieve individual productivity & quality targets
  • Establish & identify fraud type & block accounts
  • Keep business, industry & technical knowledge up to date
  • Knowledge of BNP Paribas Personal Finance credit products
  • Customer service experience
  • Ability to apply appropriate skills, techniques and company policy to deal with sensitive customer conversations
  • Working knowledge of Falcon/Hunter/Instinct/EU1/CRA systems/Iovation/Arcot
  • Working knowledge of Excel/Access & Outlook
  • Fraud industry knowledge
  • Questioning techniques
  • Basic understanding of Data Protection legislation
Skills & Attributes:
  • Diligent
  • Able to prioritise and organise
  • Good communicator
  • Flexible approach to tasks
  • Good team worker
  • Well spoken & articulate
  • Self-motivated
  • Ability to make an informed decision based on the information available
  • Ability to analyse and interpret application, account and CRA data.
  • Service View and Tallyman Trained
Could this be youBNP Paribas Personal Finance believe its a positive attitude and passion to make things happen that matters most.Confidence can sometimes hold us back from applying for a job. But well let you in on a secret: theres no such thing as a perfect candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you. Also, if you areconsidering a career move or a sector-jump, please get in touch, we welcome applications from people with transferable skills.Whats in it for youAs well as working for a Top Employer UK 2023 and being part of a team that changes customers lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive accessto our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. There are also perks which give you fantastic discounts offeating out, cinema tickets, days out and much more. Learn more about what it means to be part of the BNP Paribas Personal Finance team here: playlistlist=PLQUzrPfMI6WNvADKdIPqN9PpY9vjjswdQ or follow this link to learn more about careers at BNP Paribas PersonalFinance: https://careers/.Equal Opportunities DisclaimerBNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race,religion or belief, sex or sexual orientation.

APPLY NOW

Fraud Investigator - Telephony Related Jobs

© 2019 Naukrijobs All Rights Reserved