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Administrator

Pertemps Redditch Commercial
Job LocationSolihull
EducationNot Mentioned
Salary21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Administrator required to join a small yet friendly, family team working with Solihull based specialists who offer a consultant-only service to patients requiring eye care or surgery.You willbe providing all aspects of administration support to the management team.Duties will include:

  • Excellent customer service.Manage all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
  • General filing and typing of clinic letters when requested
  • Arranging triaging of referrals and subsequent administration
  • Registering of patients on to patient administration system
  • Dealing with all aspects of private and NHS patients pathway, from registration, appointing and theatre.
  • Dealing with theatre appointments and information packs to customers.
  • Managing NHS patient pathways
  • Appropriate liaising with CCGs with red flagged patients
  • Liaising with clinical nursing staff, medical secretaries, clinicians, consultants, CCGs, Opticians, GPs and other professionals as necessary
  • Monitoring fax and telephone messages
  • Monitoring ofthe companies email inboxes
  • Provide reports, as required, for clinic or staff audits and patient satisfaction surveys
  • Maintain personal knowledge by completing in-house training and workbooks
  • Be involved and contribute at team meetings
  • Carry out instructions given by the management team
  • To manage stationary requirements
Skills Required:
  • Experience of working within a busy administration team
  • Experience of working in a medical environment would be desired
  • Good oral and written communication skills
  • Ability to work as part of a small team
  • Be familiar with patient administration systems
  • Appreciates that projects need to be completed using a methodical approach with an ability to work under pressure
  • Uses own initiative and can work independently
  • Excellent organisational skills
  • Records information accurately
  • Pays attention to detail
  • Understands and implements processes
  • Good level of numeracy
  • Makes good use of the opportunities to develop within the role
  • Builds appropriate professional, friendly and accessible relationships with employees and managers
  • Resilient and able to work in an organisation that is undergoing change due to development and growth
Hours of Work - either 8.00am - 16.00pm or 9.00am - 17.00pm flexibility is required.DBS requiredFree parkingPension Scheme25 days holiday plus Bank HolidaysFully paid social eventsFree Eye TestsFree UniformIf you have the relevant skills and knowledge apply NOW! Immediate start available. Email your CV to

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