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3rd Line Engineer

The Convergence Group
Job LocationShirley, Solihull
EducationNot Mentioned
Salary£40,000 - £60,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

WHY THIS IS A SWITCHED ON OPPORTUNITY What makes this role really stand outThe business: a young and dynamic service provider, with its own network and lab. The challenge: to be a technical leader for the operational side of our business. It’s a chance to work on a newly updated core network with the latest routing technology, and cross-train into Security, Voice, Identity and Routing. You’ll also get air cover from experienced managers – so you can get on with the job. You’ll be working with a wide range of technologies and internal teams. As you connect business-wide, you’ll gain invaluable experience. A DAY IN THE LIFE What a normal day at work looks like for youDay to day, you’ll:

  • Provide 3rd level technical support for our LAN / WAN /Wireless/Security & Voice solutions.
  • Help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, wireless and other various networkrelated issues.
  • Resolve network outages, misconfigurations, and complex networking issues oncustomers devices within contracted SLAs.
  • Carry out complex change requests within the agreed timelines with the customer.
  • Proactively monitor customer networks via our internal monitoring system, investigating, troubleshooting and resolving issues.
  • Manage vendor TAC escalations for complex issues through to resolution.
  • Maintain and update fault management systems throughout the incident lifecycle.
  • Create and maintain Knowledge Base articles to reduce escalations from 1st / 2nd line teams and to help increase the 1st time fix ratio.
  • Mentor, develop and deliver training for 1st / 2nd line staff to increase technical skillset within the NOC.
  • Take part in an oncall rota for 3rd line OOHs support.
  • Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
  • Monitor, manage, upgrade, and patch manage on PE, Edge, and LNS (L2TP Network servers) infrastructure – including maintenance of appropriate network performance (including but not limited to jitter, latency, packet loss).
    • YOUR EXPERIENCE What you bring to the jobYour background will demonstrate:
  • At least 3 years’ experience working in a 2nd / 3rd line role providing technical network support.
  • Handson experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei.
  • Knowledge of Layer 2 / Layer 3 network protocols such as: MPLS, Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP.
  • Experience of configuring / troubleshooting Firewall devices including: Cisco, Fortinet, Checkpoint, Palo Alto.
    • Ideally, you’ll also have:
  • Experience of configuring / managing IPS/IDS (Cisco, Sourcefire).
  • Knowledge of security protocols including VPNs, IPSEC, AAA, SSL, TLS and SSH.Knowledge / experience of WLAN technologies such as: Cisco, Aruba, Aerohive or Meraki.
  • Experience using Security Information Event Management (SIEM) and Vulnerability tools.
  • Experience of SIP, VOIP and voice technologies.
  • Knowledge of network tools such as SolarWinds, Nagios, Observium and Greylog.
  • Experience of working with Telecoms providers such as BT, Colt, VirginMedia and Vodafone.
  • Experience of CRM Systems including: Salesforce and Remedy.
    • Please note that Baseline Personnel Security Vetting Standard (BPSS) and Security Clearance (SC) is required for this role. YOUR QUALIICATIONS About your education and qualificationsYou’ll really need to know your stuff, which means you’ll need:
  • A current/valid CCNP level accreditation (and technical knowledge to that level).
  • Additional Security certifications such as CCDA, CCDP, CISSP, CISM, HCNP or FCNSP/NSE4 would also be helpful, as would vendor certifications (Professional or Associate) in WAN / LAN or WLAN technologies.
    • YOUR BUSINESS SKILLS The skills and knowledge you need to make an impact on a business level
  • A good understanding of Telecoms and ISP environments.
  • A firm grasp of networking across multiple technologies & vendor hardware.
  • Experience of firewall fault finding and change implementation.
    • ABOUT THE ROLE T&Cs:
  • 37.5 hours per week
  • Permanent
  • Place of Work: Home-based in the UK - requirement to be in the office 1 / 2 days per month/ adhoc
    • Benefits:
  • Competitive Salary
  • Substantial Bi-Annual Bonus Scheme
  • Overtime
  • On-call
  • Private Medical Insurance(includes medical, mental health, optical & dental)
  • Income Protection
  • Life Assurance
  • Holidays with option to buy or sell
  • Pension scheme
  • Reward & recognition incentives

    • APPLY NOW

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