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Debt Recovery Co-ordinator

Talentspa
Job LocationShipley
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client is now looking for a Debt Recovery Co-ordinator to join their busy team in Shipley!About the role:Our clients Debt Recovery Co-Ordinators are an integral part of the Operations department, and they are looking for individuals who enjoy working in a fast-paced and challenging environment and have a real interest in learning new things.Their Co-Ordinators are responsible for ensuring overdue debt is kept to a minimum and that customer payments are made in a timely manner. The successful candidate will support vulnerable and non-vulnerable customers by identifying appropriate arrears solutionsand build effective relationships with customers, clients and colleagues whilst demonstrating best business practices.Debt Recovery Co-ordinator Duties:

  • Manage allocated list of DR sites to keep debt levels as low as possible by contacting residents by phone/email/letter.
  • Where appropriate, ensure supplies are disconnected pending payment.
  • Negotiate cancellation or disconnection / reconnection of services to properties within agreed guidelines, and where appropriate liaise with Field Services to arrange reconnection.
  • Issue Aged Debt Reports to an allocated list of clients on a monthly basis.
  • Assist with collating information about debt to clients and providing effective updates.
  • Provide full support to the Billing /Customer Services Team when needed.
  • Ensure that all written communication (whether email or letter) adheres to company standards and complies with Client requirements.
  • Handle all telephone calls in a manner that adheres to company standards and is compliant with client requirements.
  • Become fully aware of the processes, procedures, systems and legislative requirements within their industry.
Debt Recovery Co-ordinator Requirements:
  • Excellent communication and writing skills.
  • Ability to listen and display empathy.
  • Ability to manage conflict and conflict resolution
  • ideally have experience in credit control and/or debt recovery.
  • Negotiation skills
  • Pro-Active attitude - use their initiative to help deliver resolutions.
  • Motivated by hitting and exceeding targets.
  • A willingness to learn is essential along with a genuine focus for doing whats right for customers.
  • Ability to respond appropriately under pressure.
  • Proficient in Microsoft office suite
  • Proficient in navigating social media platforms.
  • Real Team Playerwe adopt a collaborative approach, and you must enjoy working as a part of a team.
  • Genuine passion to help people and problem solve.
If you feel like you meet the above criteria of the Debt Recovery Co-ordinator, please apply now!

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