Customer Safety Manager

Job Description

Adeccos specialist Property Services Division North are delighted to be working with a National Housing Association as we look to assist them in recruiting a Customer Safety Manager. Please note that this role will close off at the end of this week so please contact me asap for further details. Location

• Shipley - Bradford

Duties

• Ensuring our customers are kept safe in their homes and the buildings they live in. Adopting a zero tolerance towards health & safety, ensuring processes and resources are in adhered to in order to deliver exceptional compliance levels across the followingwork stream areas: - Electrical, Heating, Asbestos, Water Hygiene and Mechanical Systems
• Leading a team of Customer Safety surveyors to achieve 100% customer safety across all areas
• Manage a team and contractors to ensure no customer safety checks or remedial works fall overdue, other than exceptions which are closely monitored.
• Overseeing the delivery of the servicing and remedial programmes to our homes and offices
• Analysing all customer safety check programmes and smoothing regimes to ensure continual compliance.
• An understanding of Section 20 and Leasehold consultation requirements
• Implementing quality control systems for inspection and maintenance of customer safety within our homes and offices
• Ensuring contracts are in place to deliver our customer safety services are commercially viable and provide real value for money for our customers
• Establish early warning indicators to detect under-performance and to ensure contractors prioritise resources to deliver emergency and non-emergency repairs, to agreed service standards and KPIs in place
• Developing CDM and H&S procedures which ensure all contractors are managed and our obligations are met in full. Detailing out periodic audit of procedures put in place, promoting resident engagement, and encouraging a lessons learnt culture where servicedelivery and service standards can be adapted to further meet customer needs.

Candidate requirements

• Degree level education in a construction/compliance related field, or equivalent depth of relevant experience.
• At least 3 years management experience, with responsibility for managing teams in the delivery of customer safety/compliance services.
• Attained or willing to work towards a technical qualification, Level 4 VRQ diploma in Asset and Building Management compliance or equivalent
• Ability to actively manage the performance of the team and develop them professionally
• Customer focus. Able to see service provided through the customers eyes
• Ability to create healthy partnering relationships with all stakeholders
• Excellent negotiation skills and ability to work through complex contract management and commercial situations
• Exemplary track record in the delivery of customer safety and associated remedial actions
• Ability to unpack problems and put together solutions to achieve incremental improvement to attain business objectives

Salary and benefits

• £52,500 annual pay

• 36 days paid holiday per year rising by 1 day per year up to a maximum of one working week.
• A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover.
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
• Employee Assistance Programme

Required skills

• Compliance
• Safety