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Customer Support Representative

Switch2 Energy Limited
Job LocationShipley
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Were looking for a friendly and approachable Customer Support Representative to join our Customer Support team in Shipley, West Yorkshire. Join our warm and welcoming team and make a difference in the world of customer service!Our goal is to deliver a first-class service to our customers throughout the customer journey. The Operations Teams responsibility is to deal effectively and efficiently with all customers and be able to manage expectations appropriately with the objectiveof achieving customer satisfaction.Our Customer Support Representatives are an integral part of the Operations Team and can handle any query, from beginning to end. Assisting customers with their accounts, answering questions about Switch2, scheduling appointments with customers and givingtechnical advice.As a Customer Accounts Representative, your responsibilities include promptly handling customer and client communications via various channels, professionally promoting first-time issue resolution, escalating and documenting complaints according to establishedprocedures, and ensuring end-to-end resolution while keeping stakeholders informed. Youll identify and guide customers to digital self-serve options, manage workstreams to surpass KPIs, collaborate across the organization for seamless issue resolution, adaptto changing priorities in a flexible environment, and provide valuable feedback to enhance our services and customer experience.Customer Support Representative Requirements:

  • Excellent communication skills with the ability to liaise with both Customers, clients and Engineers via the telephone and email in a highly organised and professional manner.
  • Ability to work on own initiative
  • Target driven
  • Customer focussed
  • Problem solving skills
  • Proficient in navigating Social Media Platforms
  • Real Team Player – we adopt a collaborative approach
  • Proficient in Microsoft Office
  • Knowledge, Training and Relevant Experience to do the job
  • Minimum 2 years’ experience in Customer Service
  • Educated to GCSE ‘O’ level standard or NVQ level 2 or 3 in customer service or administration
Meet the Organisation: Who We Are and What We DoSwitch2 is the UK’s most experienced and capable provider of end-to-end solutions for heat networks.In our careful hands, backed by our years of experience and our helpful expertise, your community heating scheme can become a real asset to your organisation.We make a success of heat networks owned by local authorities, housing associations and private developers. We help to optimise energy efficiency, manage renewable energy, and focus on well performing schemes, whilst minimising costs to the resident.If you believe youre a good fit for the Customer Support Representative role, we encourage you to submit your application today!Switch2 Energy is an Equal Opportunities Employer.

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