Platform Host Relief (Train Dispatcher)

Job Description

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.Platform Host Relief (Train Dispatcher)We are currently looking for someone to join our Customer Service Team at Shenfield Station, as a Platform Host (Train Dispatcher).Role and Accountability:The purpose of the role will be to provide a safe environment whilst delivering excellent customer service at all times and seeking opportunities to enhance the customer experience at the station. You will need to ensure that customers are extended a welcome at the station, providing pro-active assistance and information to customers on and off trains.You will be responsible for the safe and punctual dispatch of trains and work in accordance of the rule book and operational standards and will also be required to provide excellent customer service whilst working in a fast pace environment.You will wear full uniform, ensuring that your standard of appearance complies with the company standard. The ideal candidate will be comfortable working in a busy environment (hub station interchange) within a multi-faceted role. You should be operationally performance and customer focussed to join a fast-paced station and train operator that is transforming with a whole new fleet of trains being introduced.This will be a full-time role which will require you to work shifts including earlies, lates and night shifts, including weekends.Experience, Knowledge & Qualifications Required:You will have a high level of professionalism, positive attitude, and be pro-active, friendly and open when dealing with our customers. Excellent customer service and interpersonal skills are crucial for this role. You will remain calm under pressure, show integrity, and be flexible and adaptable to change.This is a safety critical role and you will be responsible for the safe dispatch of our trains. A medical will be required upon a successful interview.The ideal candidate should be passionate about train performance, supporting the operation of a right time railway and providing amazing customer service.*Please note vacancies can close earlier due to high influx of candidate applications*The closing date for all completed applications is on 26th February 2021To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:· Genuine … be welcoming, customer-centric and respectful· Professional… be solution-oriented, accountable and delivering to promises· Proactive … be progressive, innovative and decisive· Inclusive … be connected in your thinking, empathetic and promote diversityGreater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!