IT Technician

Job Description

IT TechnicianSawston, CambridgeMonday to Friday, from 8.30am to 5pmSalary £26,000 - £30,000 PA21 days holiday pro rata plus Bank HolidaysAre you ambitious, accountable, enthusiastic, and show initiativeAre you looking for a career with uncapped earning potentialThis is the ideal role for a proven IT Technician to advance their career with one of the leading outdoor living companies in the retail space.About UsAt White Stores, we are passionate about outdoor living. For more than 15 years, we have been at the forefront of the garden furniture industry, bringing exclusive and innovative designs to our customers, as well as top level customer service in the formof lengthy warranties, free deliveries and 14-day money back guarantees.We have a dedicated team of over 100 people incorporating marketing and purchasing, warehouse and showroom staff, all offering incredible customer service at every stage of the customer journey.Due to our rapid growth and current expansion, we are now looking for an IT Technician to join our team in the Cambridge office.PerksCycle to work scheme, Gym discount, Staff discount, Employee of the month nomination scheme (monetary reward and company recognition) Ladies breakfast, Football (staff clubs) Table tennis, Employee Assistance programThe Benefits

• Salary £26,000 - £30,000 PA
• 21 days holiday pro rata plus Bank Holidays
• Free parking
• Pension
• Paid OT
• Casual dress

Initial Role Objectives

• Assist with the day-to-day Support
• Make sure all assets are recorded and PCs are named correctly
• Documentation for Standard Procedures
• Intune machines where necessary
• Update and document Net suite print server on workstations
• Your Role will include
• Troubleshoot desktop and system problems, diagnose, and solve hardware/software Incidents/problems
• Incident and problem management
• Work with the IT Manager to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
• Continuously improve knowledge and understanding across the various software and hardware technologies
• Always maintain a strong customer focus.
• Install, maintain, and support new applications
• Contribute to policies, processes, and procedures
• Establishing a good working relationship with the business and 3rd party
• Assist the IT Manager with the local area network, business, and software services
• Analyse support issues and make recommendations
• Comply with company software, ensuring all software is legal and records are maintained
• Communicate technical issues to the business in a non-technical manner
• Assist with maintaining and implementing network infrastructure
• About You
• To be considered as an IT Technician, you will need experience in:
• Previous Experience in an IT Support Role
• Experience in installing, using, and administering one or more computer operating systems such as Microsoft Windows, Mac OS and Linux
• Experience of an IT Service Management system to manage, allocate and monitor tasks
• The ability to troubleshoot a multitude of hardware and software problems and to learn/adapt to new technologies
• Understanding of Networks, Switches and Firewalls
• Experience with deploying and configuring new IT technologies
• Experience dealing with customers face to-face, by telephone, ITSM, Live Chat and via email
• Knowledge of computer hardware, servers, desktop PCs, laptops, and mobile devices

As the IT Technician, you will maintain the computer and network systems of an organisation.This is a fantastic opportunity for an IT support professional to join us and play a crucial role in the smooth running, ongoing success and future growth of our IT department and organisation. You will have the chance to make a positive impact on our companyfrom day one and will provide a high level of support across IT and the wider business. This is an exciting time to join our team as we grow and expand our operations and you will discover an attractive rewards package and continual development opportunitiesto increase your skillset and advance your career.White Stores is proud to be an equal opportunity workplace. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We believe the more inclusive our environments are,the better our work will be.So, if youre looking for a new challenge and want to work for an innovative forward-thinking company that value staff and provide exceptional training to enable you to be the best you can be, please apply today.

Keyskills :
AdministeringOperating SystemsServersSoftwareTicketing