Volunteer Development Officer

Job Description

Volunteer Development OfficerReference: APR20246930Location: Flexible in UKSalary: £26,379.00 - £28,319.00 Per Annum, Pro RataContract: PermanentHours: Part-time, 30 hours per weekBenefits: Pension Scheme, Life Assurance Scheme, 26 days Annual Leave (pro rata)Nature is in Crisis, and here at the RSPB we are working across the UK and overseas to save it. As the UKs largest nature conservation charity, with a workforce of over 14,000 employees and volunteers, we have an ambitious programme of work to revolutioniseour volunteering approach and deepen the impact volunteers have as individuals and collectively.The Volunteer Development Officer (Assemble) will work within the Volunteering Development Department to deliver the volunteering elements of our new corporate strategy, which has a focus on increasing people powered conservation, focussing on diversityand raising our internal people capabilities.Assemble is our volunteering management system and this role will be the lead contact, champion and be the system expert from the RSPB business perspective (volunteering) for Assemble - ensuring volunteering and volunteers get the best from Assemble.The Volunteering Development Department are the subject matter experts for volunteering and will drive the culture change needed to achieve the required change and growth in volunteers and volunteering delivering our ambitious strategy demands.You can be based anywhere in the UK, and we are very supportive of flexible working. We value and understand the importance of different voices, experiences, perspectives and backgrounds within our workforce and strongly encourage applications from all sectionsof the community.Whats the role aboutThe Volunteering Development Department are the subject matter experts for volunteering and will drive the culture change needed to achieve the required change and growth in volunteers and volunteering delivering our ambitious strategy demands.As the Volunteer Management System (Assemble) lead, this role will:

• Proactively make changes to Assemble (through the System Administrator) as required to support, improve and develop business operations.
• Document RSPB Business processes linked to Assemble
• Assist in developing and delivering training and other resources such as promotional talks, intranet articles and team presentations, to promote uptake of the system and support users in getting the best from Assemble
• With the System Administrator (in our Digital team) ensure Assemble functionality (existing and new), work as required for users and the RSPB
• Provide excellent Customer Care and support to all Assemble Users resolving issues and challenges within our service level agreement.
• Ensure data and metrics from Assemble are available to meet business need, funding bid requirements and our annual reporting requirements internally and externally Identify and champion opportunities to get even more from Assemble to meet our volunteeringstrategy and improve and enhance our support for volunteers and the user experience on Assemble.
• This role would have an individual specialism but with the ability to be flexible to cover the priorities required across the department and the UK wide needs.

Essential skills, knowledge and experience:

• Comprehensive understanding and knowledge of volunteering innovation, best practice and sector standards.
• Demonstrable track record of having successfully and effectively developed a range of volunteering roles and schemes across an organisation.
• Experience of providing operational advice and guidance on volunteer involvement to people at all levels and building effective stakeholder relationships.
• Experience of working in a customer-focused environment.
• Excellent communication and interpersonal skills, successfully influencing, persuading, guiding, listening to, and negotiating with others, constructively challenging thinking where appropriate.
• Strong skills in identifying and analysing problems, issues and areas of improvement, working collaboratively to develop creative strategies and solutions.
• Ability to be proactive, use initiative and work independently.
• Excellent planning and organisational skills; ability to manage and deliver a diverse portfolio of work and to balance the priorities and needs of multiple stakeholders.

Closing date: 23:59, Friday 24th May 2024We are looking to conduct interviews for this position from week commencing 10th June 2024.InterestedIf you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’sside. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.No agencies please.Required skills

• 1Change Management
• 1Customer Care
• 1Reporting Requirements
• 1System Administration
• 1Volunteering
• 1Culture Change
• 1Management Software
• 1User Experience