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Level 1 Personal Injury Negotiator/Claims Handler

Davies Resourcing Solutions
Job LocationSalford Quays
EducationNot Mentioned
Salary£24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Davies are looking to hire a Level 1 Personal Injury negotiator/Claims Handler on behalf of one of our insurance clients. This role is paying up to £24,000 per annum depending on experience.This is a full time role in the office Monday - Friday, Core Hours. Once Probation is completed it will be 3 days a week working from home and 2 days in the office.Responsibilities:

  • Proactively process low level Triage Personal Injury claims received via the OIC and MOJ portals.
  • Handling the claim to the conclusion of the liability decision-making period and maintaining the claim files within service standards.
  • Be responsible for ensuring the reserves fully reflect the expected level of damages on each file.
  • Conduct detailed and compliant telephone interviews with customers in relation to their claim.
  • Ensure compliance with the relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act.
  • Promptly identify potential fraudulent claims and other claims with large loss triggers which require specific referral.
  • Instruct and then proactively manage cases allocated to claims investigators and other suppliers.
  • Ensure that all files are reserved accurately and promptly.
  • Process cheques on claims files as required.
  • Build and maintain relationships both internally and externally.
  • Maintain diary within SLAs and KPIs to ensure effective and timely decision making.
  • Ensure compliance with Consumer Duty principles when liaising with customers and handling claims
  • Any other reasonable duties as required.
Skills, experience and knowledge:
  • Previous experience in handling Personal Injury Claims.
  • Good understanding of insurance motor claims, including liability and indemnity.
  • Great communication skills, both verbal and written.
  • Excellent time management and organisation skills with the ability to prioritise work.
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems.

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