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Call Center Quality Assurance Project Improvement

Job LocationSalford Quays
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Responsible for driving Continuous Improvement and Service Improvement Programs

  • Analyse Quality performance and process capability
  • Make observations, identify trends
  • Collaborate with stakeholders, customer, make improvement proposals
  • Drive Process Improvement and Innovation
  • Process consultancy for their specific projects
  • Work with respective PM on start of new project to conduct transitional audits, audit sampling methodology and measurement system accuracy
  • Ensure that project quality processes are adhered as per the customer’s requirement and the quality guideline provided by the customer if any
  • Analyze trends at the project level
  • Contribute to bids and customer presentations
  • Drive quality initiatives for the project
  • Provide useful MIS to the project manager
  • Participate in audits and reviews
  • Monitor and improve process compliance and performance for the project
  • CSAT action planning and tracking for the project
  • Provide presales support
  • Handle escalations
  • Participate in process definition and improvement initiatives
  • Mentoring Quality Team Leaders and Quality Associates
  • APPLY NOW

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