Billing Administrator - Ref23447

Job Description

Billing Administrator - Salford QuaysMarlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, are looking to grow their team with the appointment of an experienced Billing Administrator

• Competitive basic salary of up-to £23,000
• Royal London Pension
• Life Assurance x4 of Salary
• 20 Days holiday, increasing each year up to 25 days

Marlowe Fire & Security Group are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent in the market byoffering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages including; Royal London pensions, life assurance, paid holidays, mental health & well-being scheme, paid refer a friendscheme......Our Billing AdministratorWill work as part of the invoicing team to ensure that accurate Invoicing and effective customer service is provided across all functions within the business, maintaining a professional & courteous approach at all times supporting our Customer Charter.

• Daily database management of open Engineering jobs
• Pricing and invoicing generation daily
• Chasing internal departments for required information to enable invoicing to take place.
• Submission of customer reports
• Uploading invoices to customer invoicing portals
• Investigation of invoice queries and raising credit notes
• Maintenance of invoicing database
• Any ad hoc duties as and when required to support the business.
• Retrieve all phone and email messages and process accordingly within SLA.
• Management of customer queries and complaints through to completion
• Processing of orders to ensure all work is carried out and invoice created.
• Proactive approach to management of customers work load
• Cost & close all jobs for invoicing in accordance with customer requirements.
• Liaise with all internal teams to ensure effective response to customers and work completed within SLA
• Effective communication with internal and external customers

RequirementsWho Were Looking ForIn addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team..... For thisopportunity, we are specifically looking for candidates who offer:

• Self-motivated, with a proactive approach to workload
• The ability to work independently with a passion to learn.
• Be able to demonstrate excellent administration skills
• Customer focused with the ability to resolve customer queries efficiently.
• Analytical in approach
• Exhibit a high degree of professionalism and resilience.
• Experience of manipulating data using Microsoft Excel and other appropriate packages
• Strong organisational skills
• High attention to detail
• The ability to handle multiple priorities with a structured approach

BenefitsHow we Attract, Reward & Retain Our EmployeesAt Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economical climate, but we offer packages, benefits and incentivesto support the broader needs of our people making their everyday lives and futures more comfortable.

• Competitive basic salary of £22,000
• Royal London Pension
• Life Assurance x4 of Salary
• 20 Days holiday, increasing each year up to 25 days
• Additional Birthday Holiday
• Mental Health & Well-being Scheme
• Paid Refer a Friend Scheme
• Employee Recognition Scheme
• Long Service Award (increments of 5 years)
• Development & Progression opportunities
• Free Onsite Parking

About Marlowe Fire & SecurityFrom initial design, supply and installation, through to ongoing maintenance and monitoring, Marlowe Fire & Security maintain the capability to help prevent, detect and monitor your Fire and Security risks. We maintain the highest accreditations availableto our industry including NSI NACOSS Gold, NSI Fire Gold, BAFE and NSI ARC Gold.About Marlowe Fire & Security GroupMarlowe Fire & Security Group is the fire life safety and security specialist division of Marlowe plc. Together, we are the UKs fastest growing and most innovative consortium of fire life safety and security service providers. Operating 24/7, across thewhole of the UK, we work with clients of all sizes to provide end-to-end fire and security solutions across all sectors to ensure your safety, security and compliance.Our Business Include:1. Marlowe Fire & Security Group2. Marlowe Fire & Security3. Alarm Communications4. Griffin Fire5. Hadrian Technology6. Marlowe Kitchen Fire Suppression7. FAFS Fire & Security8. MJ Fire9. Morgan Fire Protection10. Victory Fire11. Clymac12. Marlowe Smoke ControlEqual OpportunitiesAt Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.RIGHT TO WORKMarlowe Fire & Security Group do not offer Right to Work Sponsorship.If you do not currently have the Right to Work in the UK, or will need additional support to extend your current Right to Work status, your application cannot be considered.

Keyskills :
customer service administration invoicing customer care credit notes database mangement