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Resource Scheduler

Job LocationSale
EducationNot Mentioned
Salary£21,674 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Start Date: ASAPLocation: Sale, ManchesterContract: Full time on-goingSalary: £21,673.60Hours - The position is 5 days over 7 days so would require occasional weekend work and the hours are between 8 and 8 during the day so again will involve flexibility on start and finish times.About the role The Resource Management Centre based in Manchester, is part of the Technical Support Services division for our client. We are the service delivery side of the business and deal with all computer Hardware Service Requests from clients within our maintenance& warranty operation. Our role is to schedule engineers and order parts to resolve Hardware requests. As such we require people who have an abundance of common sense, can think on their feet and pick things up quickly.We service a multitude of clients arena across all industries. For example, we have major contracts with HSBC, Santander, Asda, Lenovo, RBS, Lloyds, Barclays and many more. A professional outlook is needed and the ability to discuss situations with internaland external customers a must. This is a shift based operation which carries various salary uplifts and the applicant will need to be flexible enough to work any hours as required. Its in a good working atmosphere where sound teamwork is essential, as isindividual flair and a good sense of humour.We are looking for a Resource Scheduler who will be responsible for:

  • Client relationship management, negotiation and communication skills by phone & email
  • Single point of contact for all managed clients.
  • Effectively manage through to resolution all escalations for service related issues, demonstrating appropriate use of the our clients internal escalation procedures.
  • Proactively manage all calls for the client, feeding back all status changes (inc delays of any sort) to the help desk.
  • Monitor the service delivered within agreed SLA target.
  • Manage calls for Subcontractor/third party services for the customer.
  • Work closely with Service Managers to ensure effective day to day call management and escalations of client calls.
  • Previous experience not essential but a good aptitude for learning bespoke tools and processes will stand you in good stead - this is non-technical role
Interested and want to find out more

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