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IT Service Desk Analyst - Law Firm

Lewis Paige Recruitment Ltd
Job LocationSale
EducationNot Mentioned
Salary£22,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

IT Service Desk Analyst - Law FirmLocation: Sale, ManchesterSalary in the region of £25,000Our client, a reputable regional law firm, is seeking a dedicated IT Service Desk Analyst to join their dynamic team. If you are passionate about delivering exceptional IT support and thrive in a professional environment, this role is perfect for you!Key Responsibilities:

  • Provide 1st line troubleshooting support for software, hardware, and network-related issues, including Citrix and Windows.
  • Accurately log all calls in our Service Desk tool and maintain comprehensive documentation for knowledge sharing.
  • Manage the configuration and installation of new hardware and software, such as laptops, desktops, and iPhones.
  • Administer Active Directory, including setting up new starters and managing the leavers process.
  • Maintain a high level of customer service for all support queries and adhere to internal processes.
  • Demonstrate an in-depth understanding of Microsoft products, including 365, Windows 10, Windows 11, and Intune.
  • Handle escalated tickets, ensuring timely resolution and providing regular feedback to clients.
  • Manage and maintain the Microsoft Teams Telephony system.
  • Assist in office moves and IT equipment setups across the business.
  • Travel to regional sites to provide onsite support.
  • Provide assistance to other IT teams on project-related work.
Requirements:
  • 1-2 years experience in a similar IT support role.
  • Strong knowledge of Microsoft products and Active Directory administration.
  • Excellent troubleshooting skills for software, hardware, and network issues.
  • Ability to maintain high standards of customer service and adhere to internal processes.
  • Willingness to travel to regional sites when required.
  • Experience with Microsoft Teams Telephony system is desirable.
This role is based from offices in Sale, Manchester and pays a salary in the region of £25,000.

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