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Customer Services Representative

Arval Group UK Ltd
Job LocationSale
EducationNot Mentioned
Salary£25,000 per annum, inc benefits, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Services Representative (Office Based)£25,000 basic plus £4,000 commissionCorporate Sales Account Management - Monday to Friday - Full Time - HybridLocation: Manchester Office - Sale, M33 2GSAbout The RoleAn exciting opportunity to join an established team within part of our office based Corporate Sales Account Management function, youll be responsible for supporting the provision of company cars and light commercial vehicles to our Mid Market channel.This fast paced and dynamic role ensures that our customers receive expert knowledge and advice on all aspects of managing and maintaining their fleet of vehicles.Youll work very closely with our field based business managers, helping secure and maintain business for Arval UK by ensuring our customers receive the top-notch service they deserve.Following extensive training, youll be providing our customers with expert knowledge and advice on suitable vehicle leasing options, you will ensure we satisfy their individual requirements. You will remain customer focused, build good rapport and professionalensuring our customers receive the top-notch service they deserve. As a Customer Services Representative youll be;

  • Answering inbound calls from Arval UKs Corporate Customer base
  • Managing and coordinating quotes, general correspondence and enquiries via email
  • Using a mixture of MS office packages and our internal systems to accurately record the information
  • Offering and delivery top quality customer service
  • Identifying upselling opportunities
  • Building a solution and problem solving to deliver the best possible service to our customers
Whats In It For YouAs a Customer Services Representative youll enjoyed the benefits of Payzone level A3 - This includes a package of up to £29,000 OTE. A basic of up to £25,000 and a core commission element of £4,000. On top of this figure, over-performance can result in an additional £3,000 commission payment.We operate a hybrid working option, which means you will be able to equally split your time between our office in Swindon and home once you are fully trained in the role. Team working is so important to us and you will feel the buzz and warm welcome as youcome through the doors of our vibrant Manchester office based in Sale.You will also enjoy the outstanding benefits including;
  • Private Healthcare (AXA PPP)
  • Life Assurance
  • Company Pension scheme
  • A range of personal flexible benefits
  • 25 days holiday, your birthday off plus bank holidays
  • Free Parking
  • Free Gym onsite
  • Access to great discounts on our products and services
  • To celebrate your 1styear you can enjoy a ½ holiday or a £75 Love2Shop voucher
  • Paid eye tests and £50 towards your lenses
  • Volunteering days
  • Charity Fundraising
About YouWe are looking for an outstanding Customer Services Representative. You will have an excellent telephone manner and will be used to working in a fast-paced environment. Used to taking ownership of all that comes your way whilst demonstrating complete professionalismand tact that comes naturally to you.Youll be joining a high achieving team that operates in a fast-paced environment. Were always looking to improve our offering to all customers and improve the experience all our customers have. Process improvement is everyones responsibility within theteam, well look to you to appropriately raise solutions and options to implement.Key skills you will need:
  • Confident communicator (verbal & written)
  • Uncompromising customer focus
  • Professional but personal people skills
  • Outstanding ownership & problem solving ability
About UsWe are Europes No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative,developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry. Luckily, at Arval, we have an excellent pedigree in all thingsmobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way.We truly believe all our Journey Makers help us shape our story - and make history in the process. Come, join our family, and be part of it too.We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgroundsto apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age - or any other category you can think of, and we have astrong "speak up" culture through which we support and ally with all group our Journey Makers identify with.Application ProcessFollowing application, you will contacted by our of our internal recruitment professionals.

Keyskills :
Account ManagerContractsCustomer ServiceAgreements

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