Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Resource Planner

MERJE Ltd
Job LocationRutherglen
EducationNot Mentioned
Salary24,000 - 27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Hours: 37.5 Monday- Friday Between 8-5.30 Hybrid£24000-27000 DOE + BonusThe Resource Planner will be responsible for forecasting, scheduling, and real time performance to support the contact centre in meeting its SLAs and KPIs.Responsibilities of the role

  • Provide and continuously maintain staffing forecast analysis and capacity planning (short and long term) in line with budget and operational needs
  • To review, monitor and propose effective shift patterns to match business requirements and optimise performance, maximising Advisor satisfaction by providing flexible options whilst ensuring service is maintained
  • Monitoring attrition, absence, and shrinkages with the foresight to make recommendations on recruitment and optimise staffing levels
  • Ensure all staffing requirements and stringent SLAs are met in real time through effective scheduling and real time management and identifying/addressing risks.
  • Deliver robust and reliable MI in relation to key forecasting and planning KPIs to ensure we meet resource demand and capacity for the contact centre.
  • Utilise your excel skills to analyse, investigate and problem solve; provide robust data to direct and support operational change
  • Manage shrinkage in the contact centre ensuring optimal use of resource each day and accurate record keeping.
  • Pre-empt any imminent issues within the current rota period and work with the whole of the resource planning team to fill gaps in advance to avoid operational demand falling short.
  • Assist with projects and other duties as requested or assigned
  • Experience
  • Experience in Capacity Planning and forecasting FTE requirements
  • An excellent understanding of resource planning methodologies
  • Experience of workforce management system (Injixo preferred)
  • Ability to create reports in excel and forecast results
  • Attention to detail and high level of accuracy
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Able to communicate professionally - oral and written
  • Problem solving skills
  • 1+ years of experience in a contact centre environment
  • 1+ years previous experience in a Workforce Management role as an RTA or Analyst.
  • Able to work under pressure to ensure challenging deadline are met in a fast-paced environment
  • The self-motivation to develop yourself and play a key part in developing the resource planning function.
  • IT literate, with knowledge of the effective use of Microsoft (Word, excel, PowerPoint); essential.

APPLY NOW

Resource Planner Related Jobs

© 2019 Naukrijobs All Rights Reserved