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Helpdesk Administrator

SPIE
Job LocationRutherglen
EducationNot Mentioned
Salary£22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Helpdesk Administrator – £22k – RutherglenThe RoleSPIE UK, a smart engineering and technology-driven solutions provider for the built environment, are looking for a Helpdesk Administrator to provide efficient administrative and operational support to ensure the smooth running of the Facilities contracts within MTS.The successful candidate will provide a single point of contact for customers, technical staff, support staff and management, receiving calls on the Help Desk.The key responsibilities of a Helpdesk Administrator include, but are not limited to:

  • Issue and follow-up of work orders and updating information onto database.
  • Research, prepare and supply information.
  • Provide typing and administration support as required, alongside telephone support and answering calls.
    • The PersonThe key skills and qualities of a Helpdesk Administrator:
  • GCSE (or ‘O’ Level equivalent) passes in Maths and English or recognised equivalent.
  • A typing speed of at least 50 words per minute (wpm).
  • Experience in a similar role with a background in Facilities Management administration.
  • Competent knowledge of CAFM and associated systems.
  • Desirable: NVQ Level 1-2 (Administration 4396) or recognised equivalent or ‘A’ Level passes or recognised equivalent.
  • Desirable: Experience with computerised Planned Preventative Maintenance (PPM) systems and procedures; or Supervisory experience for possible future development.
    • The CompanySPIE UK is a smart engineering and technology-driven solutions provider for the built environment. Through the convergence of digital technology and the built environment, we engineer, manage and optimise smart spaces and places, improving where our customers work, learn and live.SPIE UK’s Smart City solutions serve the needs of urban clients, whereas our Smart Workplace solutions optimise the performance of commercial business and industrial facilities, while maintaining sustainability.If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.

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