Customer Growth Sales Manager

Job Description

Our RoleWith over 20 years heritage were the UKs largest multi service provider and still growing. We supply almost 200k businesses with their gas, electricity, water, insurance, card payment terminals, mobile, broadband and telecoms services. Weve won numerousawards over the years and this is because our colleagues and customers are at the heart of everything we do. With offices in Glasgow, Central Manchester, South Manchester, Leeds, Newcastle, Ipswich, and Nottingham and employing over 1000 people - were ona mission to be the one-stop essential services provider to small businesses, making customers lives easy and helping our people succeed.At Verastar, we dont just do jobs, we do careers. Weve got ambitious growth plans, and our people will grow with us. Well give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure,a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities.What youll be doingThe Customer Growth sales teams primary function is outbound calling to upsell and cross-sell additional products and services to Verastars existing customer base.As the Customer Growth Sales Manager, you will be responsible for ensuring that the team achieves its financial targets and objectives, whilst maintaining a customer-centric focus and always operating within Verastars values.

• Successfully execute our sales plan achieving all targets and objectives
• Maintain a full team headcount, being proactive in all recruitment, induction, and training
• Coach and develop direct reports, improving their individual and collective capabilities
• Ensure all team activity complies with all regulatory standards, GDPR and quality policies
• Ensure all reports, system and CRM updates are completed in a timely and accurate manner
• Conduct and record open and honest monthly one-to-one appraisals, with all team members
• Address individual underperformance through supportive performance management
• Actively contribute to improving our New Business team processes and procedures
• Develop an expert knowledge of our systems, processes, products, and services
• Create excellent working relationships across the Verastar colleague community

Experience Required

• Successful track record of leading a high-volume desk based B2B sales team in Telecoms, Utilities (or similar) industry
• Proven experience in the successful delivery of sales team development, coaching and performance management plans
• Comprehensive knowledge of the regulatory requirements impacting B2B sales organisations
• Relatable and positive experience of working in a fast-paced transforming organisation, where everything isnt perfect, but were working hard to get there.

In return for your hard work, youll get

• Core benefits including pension contributions and life assurance
• Great discounts on 100s of high street and online stores
• 25 days holiday and the option to buy up to 5 days more
• Cycle to work and travel loans for people wanting a greener commute
• Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance

The important extras

• Hybrid working - option to work two days from home if you choose
• Opportunities to get involved in charity fundraising and volunteering days through our giving back movement
• Full time/Permanent contract of 37.5 hours per week
• Monday to Friday, No weekends, and every bank holiday off

Where to find usWere based on south bank of the river Clyde, 3 miles from Glasgow City Centre our Rutherglen office is a few minutes on foot from both Rutherglen train station and Rutherglen town centre. We also have access to a bike locker if you choose to cycle in.What happens nextIf youre looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click Apply today to take the next step in your career.#SP#LI-JC1