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UKMS Integration Manager

Motorola Solutions
Job LocationRugby
EducationNot Mentioned
Salary£60,000 - £70,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Department OverviewLead the Technical Integration function in UK Managed Services as part of the UKMS Service Design Group. More specifically to provide engineering management of Airwave MSI’s IP data networks, ensuring cost effective, reliable systems that perform to customer requirements. Furthermore:

  • As the senior member of the Customer Integration Support (CIS) team, providing technical leadership and guidance to the team.
  • Deploy and verify customer control room infrastructure needed to deliver the Airwave managed services.
  • Assist customers and their system suppliers to connect to Airwave services and fully make use of the services delivered.
  • Provide the principal technical interface between the IP Network Technical Design Authority and the CIS team.
  • Implement changes and additions to IP networks within the Airwave Managed Services platform, including Customer Elements network and the Airmis IP transport network.
  • To scope, cost and propose integration solutions for customers in support of the business teams.
  • To implement integration solutions upon contract award into the the MSI UK Service Platform.
  • The role requires daily contact with suppliers, internal and external customers and project delivery managers.
  • The job holder may be required to participate in technical and commercial discussions with suppliers and customers during negotiations and dialogue meetings.
    • The post-holder will be required to work in a matrix management environment with others within the wider UK MSI business.Job DescriptionKey Responsibilities andAccountabilities:Responsibilities will include:-
  • Implementation of strategic plans for integration and testing services, including the interpretation of the overall product performance to ensure system requirements are defined and met.
  • System integration planning and management. Working with internal and external component suppliers to generate system integration test and implementation plans.
  • Assisting third party suppliers and customers during fault diagnostics for system integration problems, and providing technical guidance to identify resolutions.
  • Verification that Airwave control room services are ready for customer testing.
  • Add/Move/Change implementations on the CE network.
  • Ensuring security integrity of the CE network.
  • Providing technical guidance on the viability of integration proposals and their financial impact.
  • Supplier design management - complex and multifaceted issues arise during development and delivery that require management and solutions to ensure customer requirements are delivered.
  • Conducting feasibility analysis for interface development, configuration, testing and risk assessment.
  • Management and implementation of integration delivery plans and schedule.
  • Participating in call-out rota providing 1st Line remote support to ESN Production network if required.
  • Identify & implement best practice and improvements to drive customer satisfaction.
  • Leadership of a multi-disciplinary & highly skilled team.
  • Service and technical design of new solutions and services ensuring compliance with ISO 9001, 20001 & 27001 standards.
  • Transition of new solutions and services to in-life.
  • Technical and Service design process ownership ensuring compliance with ISO 9001, 20001 & 27001 standards.
  • Enterprise architecture and associated solutions design.
  • Build and integration of IP networks for the delivery of service to customers.
  • Ownership within UKMS of technical telecommunications standards (e.g. ETSI WG4 & 3GPP SA6) and interface into associated MSI Standards groups.
    • Basic RequirementsPerson - Profile: Core Competencies:
  • Results driven with a desire to ensure the best outcome for the business and for our customers.
  • Able to lead multi-disciplinary teams and inspire others to deliver exceptional performance.
  • Able to assess and evaluate technology related requirements & proposals.
  • Capable of making decisions in ambiguous situations.
  • Competent at managing financial information and delivering cost savings.
  • Able to follow strict procedures to ensure Airwave meet internal and external compliance requirements.
  • Cloud Computing
  • IT & Cloud Security
  • Next Gen ESN technology
    • Technical Expertise;Academic and Technical Qualifications:
  • First degree or equivalent experience in a communications engineering related subject.
  • Cisco CCNP certification or equivalent experience.
    • Essential
  • Experience of technical team leadership in a communications engineering environment.
  • Technical awareness and experience of designing, developing and implementing integration and testing methodologies, and resolution of sub-system integration issues with suppliers and customers.
  • Technical knowledge of Airwave networks, and operation of the external interfaces used for integration of third party supplied IP equipment.
  • Excellent technical background in IP networks/addressing and connection rules.
    • Desirable
  • Understanding of telephony systems and system engineering.
  • Understanding of IT data systems for storage and retrieval.
  • Previous experience of TETRA and other mobile network technologies.
    • We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.’CONNECT WITH A CAREER THAT MATTERS

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