Service Support Account Manager

Job Location	Rotherham, South Yorkshire
Education	Not Mentioned
Salary	25,000 - 28,000 per annum, negotiable, inc benefit
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Our client is a multi-million pound mechanical engineering business, who offers their services and products across the entire full UK.An exciting client account management role has become available that involves being the main contact for Service Support. You will be tasked with building relationships and ensuring customer satisfaction once engineers have performed the necessary works.This growing and highly successful business supports a number of interesting key clients such as; South Yorkshire Police, NHS Hospitals, Academy Schools, Sheffield Council and Much More.Daily Duties:

The "Go to" person for all client account issues and queries
Handling and resolving all complaints
Answering and responding to any technical queries
Following up with clients to ensure they are happy with the performed work and services
Invoice disputes and KPIs and Data Reports
Ensuring service accounts are within profit
Putting accounts on stop if / when necessary
Visiting key clients and making sure they are happy with the service they are receiving
Resolving all issues and disputes that are escalated
Supporting the sales team where necessary to follow up on quotes
Complaint handling and resolving issues and technical matters
Keeping the companies database and systems organized and up to date with key information
Writing and responding to technical emails and letters
Planning work, engineers and resources to jobs
Liaising with service engineers when required

Person Specification:

Well organized , good admin and customer service skills
Someone who strives for customer satisfaction
Confident individual who is able to visit key clients and build relationships
Experience resolving issues via email, telephone and face to face in a professional manner
Mechanical knowledge or background would be beneficial

If you beleive that you may be a good fit for the position then please apply Today and a consultant will be in touch to discuss the role in more detail.

Keyskills :
adminsales supportaccount managementtechnical supportclient supportrelationship buildingcustomer managementtechnical complaints

APPLY NOW