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Client Services Manager

Staff 365 Recruitment Services
Job LocationRotherham
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

CLIENT SERVICES MANAGER

  • Salary: 25 to 30k DOE + monthly bonus
  • Non Sales Role
  • Location: Head office Rotherham but required multi-site travel.
  • Hours: 40 per week - out of hours and on-call required as part of a team rota system
  • Travel: Multi site travel required in South Yorkshire and Derbyshire - expenses for travel paid at 40p per mile
THE ROLE:As a Client Services Manager you will control key accounts and clients with a requirement to exceed service level expectations and deliver the minimum performance standards in line with Service Level Agreements. It is essential that you provide exceptionalcustomer service to all stakeholders working professionally and with integrity at all times including continual relationship development whilst also ensuring compliance to company policies and procedures.KEY RESPONSIBILITIES
  • Resourcing and interviewing candidates for multiple client sites for both temporary and permanent roles
  • Conducting inductions and return to work interviews with temporary workers
  • Act as main point of contact for key accounts and have viability across multi sites
  • Actively exceed all key performance indicators (KPIs) as defined by the business and the client service level agreements (SLA) in place, ensuring a continual improvement in client satisfaction scores whilst also increasing revenue year on year.
  • Effectively manage the relationship between all stakeholders, ensuring Temporary Workers and clients key decision makers perceive us to be the Agency of Choice providing a high calibre of service whilst completing regular and purposeful visits & servicereview visits.
  • Identify opportunities to improve service levels for clients and accounts.
  • Demonstrate the ability to maximise all potential recruitment opportunities within a client offering solutions across the all staffing spectrum including recruitment for permanent roles
  • Produce, maintain and execute operational plans, meeting notes and paper trails to ensure performance, audit and knowledge share is exceptional.
  • Producing weekly and monthly MI for the business and clients
  • Working closely with the sales team to help nature an develop new accounts
SKILLS
  • Ability to resource and match the right people for our clients
  • Decision maker, understanding factors quickly and accurately, whilst remaining focused on the commercial priorities and applying independent judgement where necessary.
  • Complex ideas can be explained and presented with the ability to anticipate potential objections
  • Excellent customer service skills
  • Strong and diverse communication and interpersonal skills building business relationships and stakeholder engagement at all levels across a broad range of cultures projecting a positive demeanour at all times.
  • Develops trust and relationships.
  • Proficient IT Skills, working with all Microsoft packages
EXPERIENCE & ATTRIBUTES
  • Previous experience in the Recruitment industry preferred but not essential
  • Demonstrated experience account management and/or customer services
  • Proven track record of delivering significant and sustainable business results / benefits.
  • Ability to be able to effectively multi task, adequately prioritise a busy and demanding workload and work towards and within deadlines
  • Full UK Driving Licence is essential as regular travel will be necessary
  • Tenacious with a positive can do attitude
  • Results driven
Staff 365 are an employment business and equal opportunities employer. IND11

Keyskills :
recruitmentaccount managercustomer servicesrecruitment consultant

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