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Broadband Technical Advisor

Job LocationRotherham
EducationNot Mentioned
Salary£18,135 - £21,135 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: Broadband Technical AdvisorLocation: Rotherham - temporarily working from homeContract Type: PermanentSalary: Starting from £17,500 per annum increasing to £18,135 on completion of an assessmentBonus: Quarterly PRP bonus up to £500 plus upselling bonus OTE £21,135Do you experience in Broadband either in a working environment or as a hobby in your own timeAre you the person who your friends call for technical issuesDo you enjoy problem solvingIf so, we want to hear from you!We have opportunities with an award-winning Broadband provider based in Rotherham who are looking for enthusiastic Technical Support Advisors to join their team. You will provide first line solutions to customers whilst providing excellent customer service. As well as working as part of their friendly team, you will receive full training and ongoing support throughout your career.The Benefits:

  • A performance-related bonus of up to £500 per quarter
  • Upselling bonus on additional products and features
  • Free parking
  • 33 days leave (including bank holidays)
  • Length of service holidays - An extra 5 days
  • Free Broadband and telephone line after probation
  • Free eye care vouchers & eye test
  • Free Perkbox - includes discounted cinema tickets, Tastecard and more
  • Incentives and prizes ranging from gift vouchers to iPads
  • As a Broadband Technical Advisor, you will be responsible for:
  • Diagnosing technical issues using a variety of diagnostic tools
  • Reconfiguring routers
  • Establishing the fault with the customers and providing a resolution
  • Liaising with third party suppliers and engineers
  • Upselling on additional features and products
  • Experience and Skills Required:
  • Broadband experience/knowledge
  • An understanding of ADSL, Fibre and networking is advantageous
  • An interest in Broadband, fixing routers, troubleshooting and fault finding
  • Call centre and call handling experience
  • Able to work towards KPIs
  • A problem solver and logical thinker
  • Working Hours:
  • 37 ½ hour weeks
  • 5 day working weeks
  • Monday - Friday, hours between 8:30am - 8:30pm
  • Every 1 in 3 weekends
  • Saturdays 9:00am - 6:00pm
  • Saturday 10:00am - 4:00pm
  • If you are seeking a change in career or a new challenge and you feel you match the desired criteria for a Technical Support Advisor, please get in touch.At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role.

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