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111 Call Handler

HR GO Recruitment
Job LocationRotherham
EducationNot Mentioned
Salary£11.44 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

HR GO are currently recruiting for 111 Call Handlers on behalf of a Public Sector health organisation based in Rotherham. This is a temporary position with the possibility of becoming permanent for the right candidate.Please only apply if you can cover all shift patterns, which includes Nights and Weekends this is a 24/7 service.Pay Rate: Weekdays £11.44, Nights & Saturdays £ 15.44, Bank Holiday £19.3324h or 30h per-week on a ROTAAs a 111 Call handler , you will be the first point of contact of communication with patients, patients relatives, health care professionals and other callers.Expectations of Staff:

  • You will assess patients condition and ensure they are directed to the most appropriate health care professional.
  • You will provide assessment, basic advice and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home
  • You will deliver high quality, safe and clinically effective health care over the telephone using clinical decision system NHS Pathways
  • You will be an effective communicator with good keyboard skills,and able to deal with confidential/sensitive and distressing information.
Requirements:
  • Minimum of 4 GCSEs at Grade C+ or equivalent, including English and Maths.
  • Driving licence
  • Customer Service Experience
Experience Required
    • Previous call centre environment
    • Ability to deal with confidential/sensitive and distressing information
    • Customer service experience
    • Excellent listening skills
    • Remain calm under pressure
    • IT literate
Parking on site is available.Training is for 10 weeks at either Wakefield or Rotherham - the first 6 weeks would be full time, 100% attendance required. There will another week that would be classroom based to consolidate learning, this will usually be betweenweek 10 and week 14.If you feel that you have what it takes to be a Health Advisor, we would love to hear from you, apply todayWe endeavour to respond to all applications; however, due to the large volume this isnt always possible. If you havent heard from us within seven days, please assume you have not been successful for this role. Thank you for your interest and please continueto look at our website for future opportunities.

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