Operational Development Manager

Job Description

Operational Development ManagerLocation: Cardiff, CF24 3AD, plus hybrid working from homeSalary: £35K per annumContract: Permanent, Full TimeAdditional Info: 25 days plus 8 statutory bank holidays (plus 1 for 22 / 23), pension is NEST.We are Wales Restorative Approaches Partnership and we are recruiting. We are now recruiting for an Operational Development Manager to join our expanding team.This is a pivotal and dynamic role; you will be responsible for the smooth and effective running of the business aligned to our core restorative values.You will ensure all aspects of our business collaborate and connect together, supporting internal organisational relationships, communications and reporting, maintaining our restorative ethos and learning.You will be given full autonomy to create, develop and adapt new systems to support our business as W.R.A.P continues to grow.Role Responsibilities

• Work closely with the Senior Leadership Team to identify operational needs emerging from our vision, mission, and strategic plans to maintain a creative culture of continuous improvement
• Develop Operational Plans from strategic plans, successful bids, and contracts, ensuring outcomes are achieved and communicated effectively to the appropriate leads and with the WRAP team and Board of Directors
• Provide direct line management of function areas team managers within the business, ensuring communications and processes are effective and joined up cross the business areas and projects
• Responsibility for co-ordinating resources within the business to ensure the business is adequately resourced and capacity is monitored closely, ensuring wellbeing remains a priority
• Contribute to raising awareness and ensuring application of corporate processes, policies, and procedures with all staff and other stakeholders
• Drive and manage quality assured delivery of training, practice, and projects
• Lead on data collection, analysis, collation and reporting from across the business in a timely manner
• Lead on the regular review of internal business processes to ensure they are robust and as effective as possible
• Contribute to developing the business membership services offer and delivery
• Contribute to quality assurance processes, compliance, and awards
• Contribute to writing funding and grant applications and reports

In order to be successful in this role, you must have:

• Commitment to modelling restorative values and co-operative principles in all activities
• Excellent relationship, communication, and organisational skills
• Excellent IT and digital skills
• Extensive experience of being an effective Operational Manager in relevant sectors
• Experience of successful Project Management of multiple projects and diverse teams
• Demonstrate a solution focussed and learning mindset, problem solving in collaboration with everyone involved and remaining person-centred
• Ability to create and maintain effective management systems and organisational processes
• Ability to write reports to a variety of audiences including to Boards of Directors and funders
• Ability and proven experience in co-creating and co-developing in-house IT systems, including website development, CRM systems, training booking systems and social media

Wales Restorative Approaches Partnership - About us: We are a sector leading, award winning, innovative multi-stakeholder co-operative and community interest company. We bring together staff and agencies with decades of diverse restorative professional experience, offering sector leading and bespoke training,consultation, and expert practice throughout Wales and the globally. We support the building, maintaining and repairing of relationships across five core service areas: criminal justice, education, families, communities, and business.Why should you apply

• To join a values based, family friendly, flexible organisation with a competitive salary plus benefits
• To become part of a dedicated team that makes a difference to the lives of the people they work with
• To showcase your skills and knowledge and develop those skills within a supportive environment and ongoing continual professional development
• To be part of growing a creative small social business in response to increasing demand for our services across expanding sectors

If you feel you have the necessary skills and experience to be successful in this role, click on "APPLY" today, forwarding an up-to-date copy of your CV for consideration in the first instance. Closing Date: 28th February 2022Interview Date: 11th March 2022No agencies please.

Keyskills :
Social MediaWebsite DevelopmentIT systemsCRM systemsTraining Booking Systems