Customer Service Executive

Job Location	Reevesland Industrial Estate
Education	Not Mentioned
Salary	10.85 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Customer Service ExecutiveTemporary Yolk Recruitment is working with a leading manufacturing company to hire a Customer Service Executive to join their team and to support their customers on a temporary basis, with great opportunities for go permanent in the future. For over eighty years, theyve been quietly creating innovative products that meet the evolving needs of our working world and are dedicated to supporting their staff in both personal and professional development. What youll be doingThis is an excellent opportunity for a Customer Service Executive to join a dynamic manufacturing company based in Newport on a temporary basis. You will join a small customer service team to be the first point of contact for customer queries for the department.You will also:

Build and develop relationships with customers through their entire customer journey, ensuring excellent customer service
Support all orders through the end-to-end process, answering any questions and queries customers and third parties may have.
Manage all customer feedback, both positive and negative, and work with different departments to ensure all complaints are actioned correctly
Regularly communicate with various teams to ensure accurate and timely delivery of orders, and updating customers accordingly
Manage customer expectations whilst taking responsibility to ensure outstanding actions are completed as promised.
Work with other team members and the team manager to improve the department wherever possible
Ensure all systems are kept up to date and managed effectively, including checking all processed orders

What youll bring to the teamAs a confident and bright customer service executive, you will have previous experience working within customer service (ideally within manufacturing but not essential) and an excellent telephone manner. You will also have:

The ability to multitask and prioritise your own workload.
Passion for providing excellent customer service to all customers.
Excellent communication and IT skills
A keen eye for detail and drive to learn and develop within the role and business
An outgoing and confident personality

And this is what youll get in returnBy being a customer service executive, you will receive:

£10.85p/hr
Early Finish Fridays and free parking onsite
25 Days Holiday + Bank Holidays
Huge opportunities for the role to go permanent
Great opportunities for development and growth within the business
A friendly and supportive team to work alongside everyday

Are you up to the challengeIf you believe that you have the skills and experience for the rolethen please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contactChelsea Campbell on Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and moreor less experience can apply. By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com

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