Head Of Operations FM

Job Description

Head of Operations FM - NationalCompetitive SalaryWould you be interested in joining a successful FTSE 100 organisation, who are recognised as market leaders within their sectors. An organisation, which operates in over 50 countries in 50,000 client locations, but still retains a local presence within thecommunityA company that prides itself on not standing still and always seeking to innovate. Were obsessed with the details and were always raising the bar higher so we can make our clients businesses better.Who are weESS Support Services Worldwide, part of Compass Group UK and Ireland, is the defence, government, offshore and remote business sector of Compass Group UK & Ireland. It provides food and support services to major companies and organisationsoperating in remote sites, defence, central and local government departments, police, prisons & offshore sectors.We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.We are looking at bringing onboard a talented individual to join us as our Head of Operations,managing some of our prestigious contracts in the UK.The Head of Operations is responsible for the operation of all Soft FM systems and services, and the development of the ESS soft services brand. This role is responsible for the management of services and processes that support the core business of an organisation.This role will ensure that best practices are followed for maximum efficiency and that the most suitable working environment is attained for its employees and their activities. What well give:Head of Operations- FMCompetitive SalaryWe ensure youre rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Work Laptop and Mobile
• Grow your career with our Career Pathways and MyLearning programmes
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsburys, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

More about the role:Responsibilities will include:

• Develop and deliver continuous improvement plans
• Adherence to all client and company Policies
• Development and management of labour strategy in line with contract specifications
• Delivery of all HSE requirements both contractually and legislatively
• Management of required licenses
• Monitor and measure contractual and internal KPIs, identify and develop continuous improvements
• Management and development of client relationships
• Achievement of financial budgets
• Production and maintenance of continuity and emergency plans
• Training and development of all employees
• Sub-Contractor adherence to client and company policy
• Support the development of FM services in the sector through the continuous improvement of our FM proposition
• Maintain and develop catering services in our FM contracts
• Develop and maintain strategy for growth and retention
• Support the sales team to develop financially sound bids and proposals and sign off final agreements
• Support the mobilisation of new business wins
• Develop and implement the governance and communication strategy

Who you are:Our Ideal Head of Operations (FM) will have:Essential

• Corporate AlignmentAligns their team to the business, values, and commitments
• Results OrientationGoes the extra mile.
• Ability to work flexibly
• Senior management experience leading and inspiring operational teams, working within brand guidelines to deliver results
• Developed and led an implementation of change programme to deliver operational benefits
• Experience in highly commercial and price sensitive markets
• Excellent communication and presentation skills
• A minimum of 5 years experience at a senior management level - contract value in excess £3M (contract / regional management) or ability to demonstrate they have the desired acumen to discharge the role as set out in the Key Accountabilities
• Demonstrable financial acumen
• Excellent management skills & ability to demonstrate change management through a team
• Have a proven track record of client / customer satisfaction (how do they put the customer front & centre)
• Driving License

Desirable

• SIA Licence holder (able to qualify)
• Formal FM accreditation / qualification (IWFM) or working towards
• Experience of managing soft services, inc. contract catering delivery

About UsESS, Part of Compass Group UK&Ireland, ESS Energy, Government Services and Infrastructure supports high profile sites across central government, police, and secure environments. Along with a range of onshore and offshore facilities includingplatforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teamJob Reference: com/2301/163200/52542973/SUCompass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.