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Trainee Customer Operations Administrator

THE RECRUITMENT DUO
Job LocationRedditch
EducationNot Mentioned
Salary18,000 - 19,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role: Trainee Customer Operations AdministratorContract: PermanentSalary and benefits: £18 - 19,000 plus bonus, regular salary reviews based on performance, extensive industry training, 28 days holiday, free onsite parking and hybrid working modelLocation: Redditch B98 and home workingWorking hours: Monday to Friday 8.30am - 5pmWe are working on behalf of a thriving and expanding business that have recently moved to new head office premises in Redditch. They are looking to recruit a Trainee for their customer care and operations team. You will be responsible for all aspects ofcustomer care throughout the buying and ordering process including delivery. In this role you will have front line customer communication so you will have opportunities to gather customer case studies to be shared by marketing on the company website and socialmedia accounts, due to the bespoke nature of their products and uses.The company has a reputable name in their industry sector and has a large repeat customer base, as a Trainee you will be provided extensive training regarding their products and industry which will be reflected in regular salary reviews. This is not a coldcalling or telesales position, but a customer care and internal sales position.The role would initially be full time office based whilst training and increasing knowledge and competency in the position, then you would have the option for hybrid working 3 days in the office and 2 days home working.Role and responsibilities:

  • Responsible for managing the customer buying journey from start to finish
  • Handling customer queries received by predominately email and phone
  • Advising customers on different products and providing detailed quotes
  • Organising delivery of products and booking haulage with subcontractors
  • Managing a smooth delivery process and resolve any issues promptly
  • Maintain regular customer communication throughout the process
  • Gather customer case studies to be shared by Marketing on website and social media
  • Process smaller online orders received via their website
  • General administration support as required for other departments
Skills and experience required:
  • Proven work history in customer service in either a retail, hospitality or office based environment
  • Excellent verbal and written communication skills
  • Attention to detail and accuracy skills
  • Ability to pick up new processes easily
  • Comfortable working in a small team environment and completing a variety of duties
  • Confident, proactive, friendly manner with a can-do attitude
  • Knowledge of import or export industry desirable
  • Fluency in French, German or Spanish would be desirable
Benefits
  • Free parking onsite
  • Industry specific training programme
  • Bonus and salary reviews
  • Hybrid working model
If you are looking for an entry level position into a thriving organisation in a niche industry sector then please apply today.

Keyskills :
FrenchGeneral AdminGermanSpanishTraineeships

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